Purchaced a pair of binoculars from Amazon. They arrived, and the optics were damaged o...

GetHuman843745's customer service issue with Amazon from July 2018

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The issue in GetHuman843745's own words
Purchaced a pair of binoculars from Amazon. They arrived, and the optics were damaged on arrival, blurry to look through. Contacted the seller, and explained the situation.*He responded immediatley, and assured me he would send me another pair. I waited until I received a notice from Amazon that they were canceling my service request because the seller assured them the problem had been resolved. As soon as I got the e-mail from Amazon, I contacted the seller again and made him aware that the problem had not been resolved and that I expected a new pair of binoculars. He has not responded. Please help with this situation. Thank you, Milton Sellman, *** *** ****
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Amazon

Customer service issue
Reported by GetHuman843745
Jul 2nd, 2018 - a yr ago
I have an issue with Amazon too
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Seen by 4 customers so far
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Items needed
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Timeline
GetHuman843745 started working on this issue
Jul 2nd, 2018 9:32pm
GetHuman843745 indicated the issue is not fixed yet.
Jul 2nd, 2018 11:21pm