Amazon says that my account has no Prime membership. Even though I am charged monthly as if I were

GetHuman-jorgeval's customer service issue with Amazon from May 2018

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The issue in GetHuman-jorgeval's own words
For the Order placed*Friday, March *, *****Order *****-*******-******* I used Amazon Prime, after that I have not used Prime service and I closed the membership last month. Amazon Prime has charged me for * times the amount USD **,** to my Visa Card number ***************. I hope Amazon refund my money
Nobody knows which Amazon account is causing the charge in the Visa with name "Laura Granja V"
Getting my two months refund. I used the service once, the first month charge is enough payment for that shipping.*I would like to see wich is the account that charged all
I have paid all my orders as the agreement, allways realize that Amazon was reliable, and has top technology to manage the account and money
I went to the bank and they gave three documents in which Amazon is charging my account in USD **,**, these are referential numbers related with AmazonPrime account.**Mar **, Doc ********Apr **, Doc ********May **, Doc *********Should this be useful in order to Amazon realize how my Visa Card is charged, even my Amazon Prime account is clear.**Maybe you can review the shipping address of my order to find out the origin of the mistake.
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Amazon

Customer service issue
Reported by GetHuman-jorgeval
May 16th, 2018 - 2y ago
Fixed
Seen by 29 customers so far
Similar issue to 115 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-jorgeval started working on this issue
May 16th, 2018 11:45pm
GetHuman-jorgeval indicated the issue is not fixed yet.
May 17th, 2018 11:34am
GetHuman-jorgeval indicated the issue is not fixed yet.
May 17th, 2018 2:19pm
GetHuman-jorgeval indicated the issue is not fixed yet.
May 18th, 2018 2:04am
GetHuman-jorgeval indicated the issue is not fixed yet.
May 18th, 2018 3:11am
GetHuman-jorgeval indicated the issue is not fixed yet.
May 18th, 2018 3:14am
GetHuman-jorgeval indicated the issue is not fixed yet.
May 18th, 2018 3:14am
GetHuman-jorgeval indicated the issue is not fixed yet.
May 18th, 2018 4:01am
GetHuman-jorgeval indicated the issue is not fixed yet.
May 20th, 2018 2:39pm
GetHuman-jorgeval indicated the issue is not fixed yet.
May 21st, 2018 2:49pm