Hello,*Here's a copy of the chat transcript you requested: *Initial Question: I got che...

GetHuman-wogptj's Account Issue with Amazon from May 2018

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Hello,*Here's a copy of the chat transcript you requested: *Initial Question: I got checked my account and it says I have Prime when I canceled it months ago. So Now, I have to go look at my bank statements and see how many months it was taken out. I canceled it last year on **********. ***:** AM PDT Prasad(Amazon): Hello, my name is Prasad. I'm here to help you today.*Thank you for being a Prime member, Tamika.*I can see you are contacting us about cancelling Prime membership for refund. I will surely help you with this.***:** AM PDT Tamika R Jay: I have two accounts and they both say I'm a Prime member and neither one of them should be. ***:** AM PDT Tamika R Jay: I ordered an item yesterday not Prime.***:** AM PDT Prasad: I can see that this account of yours has active prime membership since Tuesday, March **, ****. In this case, I can go ahead and cancel the Prime membership for you with full refund for this.*Will that work for you ?***:** AM PDT Tamika R Jay: Thank You, How do I stop this from happening again. Do I have to deactivate my account? ***:** AM PDT Tamika R Jay: Can a person purchase items from Amazon without having an account? If, so I would like to do that.***:** AM PDT Prasad: I can see that your account has Auto-renew option on. In this case, I will go ahead and turn off that option so that this issue will not occur again. ***:** AM PDT Prasad: I am sorry that you had to experience this. Please be rest assured. I will sort this out for you.*Should I go ahead and cancel the prime membership with refund for last * months which was charged to you ?***:** AM PDT Tamika R Jay: Can you check for my other account *****@***.com I canceled that months ago and see it is still charging me.***:** AM PDT Prasad: Lets just sort the issue with this account first then we will proceed with that account. Will that work for you ?*I can see that you are currently contacting from the same account of .edu email.***:** AM PDT Prasad: Should I go ahead and cancel the prime membership of this account with refund for last * months which was charged to you ? ***:** AM PDT Tamika R Jay: Ok, the other account is WOGP**TJ@yahoo.com***:** AM PDT Prasad: Yes, I will surely help you with that as well. Before we proceed to that account. May I know if you want me to proceed and cancel prime membership for this account with refund of last * months which was charged to you ?***:** AM PDT Tamika R Jay: I would like my account set up to where I have to put in my credit card information in every time I go to purchase something and then have to confirm it via text message with a code because I keep getting charged for this that I do not purchase?*Yes, cancel both please, I don't want prime. ***:** AM PDT Prasad: Sure. Let me go ahead and initiate refund for this.***:** AM PDT Tamika R Jay: I just want to use the accounts to purchase items. I have more items to purchase in the next few weeks for my daughter and don't want to be charger for Prime again.***:** AM PDT Prasad: I have initiated refund of Prime membership and cancelled the prime membership for this account. You will not be charged again for this. Be rest assured. Let me go ahead and check details of other account.*I need to confirm some information with you before I can access your account. Our security system requires that I type in this information exactly, so please spell out the answers to the following questions.*Could you please help me with name and billing address registered with your second account ending with @yahoo.com ?***:** AM PDT Tamika R Jay: **** Belmont Avenue first floor Philadelphia PA ******Tamika R. Jay***:** AM PDT Prasad: May I know if there is any house or apartment number ?***:** AM PDT Tamika R Jay: ****:** AM PDT Prasad: Thank you for the details.***:** AM PDT Tamika R Jay: Your welcome***:** AM PDT Prasad: I can see that you have been charged for * months of Prime membership as the free trial was expired and Auto-renew option was set to ON and hence the membership was automatically renewed. In this case, I will go ahead and set auto-renew to off, cancel the membership with refund of * months.*I am sorry that you had to experience this.***:** AM PDT Prasad: Should I go ahead and cancel the Prime for refund ?***:** AM PDT Tamika R Jay: Yes*Why is the auto-renew button on when I canceled.? So how long has it been charging me?***:** AM PDT Prasad: You were charged only for month of March and April. That is * months. I can see that this account had Trial prime active and when the same was expired membership was automatically renewed as Auto renew was set to ON. However do not worry, I have sorted this out for you.*I have canceled the Prime of Both accounts and initiated refund for the same.*I assure you that you will not be charged again for Prime membership.***:** AM PDT Prasad: Refund will appear as credit in *-* business days to your original payment method.*Before I let you go, I want to make absolutely certain that you're satisfied with me and the support I've provided today. If you're not for any reason, or have any outstanding questions, please let me know.***:** AM PDT Prasad: I don't mean to rush you, but we've been idle for * minutes. I want to make sure our chat's still connected. If you aren't able to respond in * minute, this chat will close.***:** AM PDT Tamika R Jay: Yes, Thank You***:** AM PDT Prasad: You're welcome. Please spare a second before you leave me and click on where it says "End Chat" button at the upper right corner of this window to close this chat window :)***:** AM PDT Tamika R Jay: Ok*Thank you.*Amazon.com**I don't understand if my subscription was canceled, why am I being charged for Prime??**Hello Tamika *Membership: Prime **Change Payment Option: *Monthly ($**.***month) *Save $**.** on your Prime membership over the next ** months by changing to an annual plan. **Next Payment: *On May **, ****, you will be charged $**.** for a month of Prime. *Remind me before renewing *Receive an email reminder * days before your renewal date *Preferred Payment Method * Visa ending in **** *Edit payment method**Like I stated before I don't want it. I just want to order what I wish and that is it. I want a refund of my money.
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Amazon

Account Issue
Reported by GetHuman-wogptj
May 2nd, 2018 - a yr ago
I have an issue with Amazon too
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Seen by 23 customers so far
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Timeline
GetHuman-wogptj started working on this issue
May 2nd, 2018 4:16am
GetHuman-wogptj indicated the issue is not fixed yet.
May 5th, 2018 5:56am