Trying to use amazon rewards tied to an American Express card that was cancelled

GetHuman639640's customer service issue with Amazon from April 2018

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Help with my Amazon issue
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Email address on the account, Order number, Name on the account, and Billing address
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The issue and preferred resolution, in GetHuman639640's own words:
The problem I ran into: Trying to use amazon rewards tied to an American Express card that was cancelled
I trust that Amazon will make this right and come up with a resolution that is fair.
Help with my Amazon issue
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Amazon

Customer service issue
Reported by GetHuman639640
Apr 29th, 2018 - 3 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 26784 others
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Timeline
GetHuman639640 started working on this issue
Apr 29th 3:51pm
GetHuman639640 shared this issue with others over email
Apr 29th 3:58pm