Signal is not working. Been hung up on at Verizon support numerous times. Charlie from online definitely ignored my pleas for help. Corporate received my message but no response and Twitter isn't accessible for me at moment

GetHuman1352658's customer service issue with Verizon Wireless from October 2018

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The issue in GetHuman1352658's own words
Go online and contact my mother via messaging app and tell her I love her and hope to see her before she passed away. Doctors have given her little to no hope to survive and I am out of town and can't see her alive * more time via Skype or anything cause my service is not cooperating ... Failed signal on phone. Please help fix it
I love her and miss her and want to say goodbye and I have now. But, I need to rely on better service and I have only had * issues that I've complained about in the years I've been with Verizon. This has got me thinking AT & T might be the switch I need as I see many heading that way.
Fix the connection or walk me thru it. I have tower specs and am within tower limits cause I'm starting at tower just outside of tower fence area. Am I suppose to jump the fence to get it to work? Am I too far away?
I've been with Verizon for * plus years and pay over ** dollars a month and have been pleased up til now. I'm a good customer cause I follow through with my end of this plan I'm currently on. So I ask you Verizon why are you a good service provider? Signal strength should not be your answer.
I'm a customer and your support. What am I suppose to try? That's why I contact you.
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Verizon Wireless

Cell phone
Customer service issue
Reported by GetHuman1352658
Oct 16th, 2018 - 4 years ago
Seen by 12 customers so far
Similar issue to 6020 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security


GetHuman1352658 started working on this issue
Oct 16th, 2018 3:23am
GetHuman1352658 indicated the issue is not fixed yet.
Oct 18th, 2018 4:06am
GetHuman1352658 indicated the issue is not fixed yet.
Oct 18th, 2018 4:11am