Numerous calls to Verizon Wireless resulted in misinformation, false promises and resol...

GetHuman-mrslepor's customer service issue with Verizon Wireless from May 2018

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The issue in GetHuman-mrslepor's own words
Numerous calls to Verizon Wireless resulted in misinformation, false promises and resolutions which never occurred, and much wasted time. Why are there no records of these phone calls on my accounts? If my calls were recorded, why doesn't anyone know what was promised? Why are agents so misinformed?**As a long time Verizon customer, all I wanted was to try to save money on a two cell phones on a senior plan (********** and **********). Please may I talk to someone who can really help and not make empty promises and give me misinformation.
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Verizon Wireless

Customer service issue
Reported by GetHuman-mrslepor
May 22nd, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
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Seen by 20 customers so far
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GetHuman-mrslepor started working on this issue
May 22nd 8:13pm