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GetHuman831648's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman831648's own words
I was trying to connect to Netflix, because sales told me DTV was able to connect to Netflix. ... Trouble with new installation.*Installer did not want to run a new cable, so he told me buying a wireless system would be cheaper than his labor to run a new cable. Charges for wireless $*** , no such thing as free installation. Because of this the main tv box was placed to far from internet modem. TV box could not connect.
I was a new customer and had ** days to cancel contract after install . Of course they don't tell you that.
Threatening to use the ** day cancellation worked. DTV sent a serviceman from DTV who actually worked for DTV. They ran a new cable and connected to the modem. The fix took ** minutes. And could have saved me $***. Be careful with what subcontractors tell you.
New customer and I expected what they promised.
Promblems was fixed. I though DTV might be a little different, but their not. Wish I had never dealt with Direct TV.
How GetHuman831648 fixed the problem
Contacted salesman who promised everything and let him work to get my installation fixed.
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Connect Direct tv to the internet.
Customer service issue
Reported by GetHuman831648
Jun 29th, 2018 - 5 years ago
GetHuman831648 shared how to fix
Seen by 13 customers so far
Similar issue to 2778 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account


GetHuman831648 started working on this issue
Jun 29th, 2018 2:09am
GetHuman831648 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 12:44pm
GetHuman831648 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 1:34pm
GetHuman831648 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 9:30pm

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