In a nutshell: You might feel that downgrading your DIRECTV package will be a hassle. However, the company makes it easy to do via your app or online. If you have any questions, a customer service representative can help you through the process. The following information can help you get started on changing your DIRECTV package.
You might feel that downgrading your DIRECTV package will be a hassle. However, the company makes it easy to do via your app or online. If you have any questions, a customer service representative can help you through the process. The following information can help you get started on changing your DIRECTV package.
Go to the DIRECTV website.
Find the DIRECTV search feature. It's represented by the small magnifying glass icon at the top of the homepage between three black horizontal lines and a phone icon.
Click on the small magnifying glass icon to open the DIRECTV search feature.
Locate the horizontal search bar. It's at the top of the panel, says "Search DIRECTV," and has a small magnifying glass icon on one end.
Click on the horizontal DIRECTV search bar until the cursor starts blinking.
After clicking on the DIRECTV search bar, type in "Change." Don't press search.
Locate the line that says "Support Suggestions." Click on the "See all >" link that's below it and to the right. Doing so will take you to the search results page.
Locate the search result that's relevant to the type of DIRECTV package you want to change.
Read the information on the page about the plan(s) and, if applicable, how to go about changing your current plan to a new one.
It's a good idea to contact DIRECTV customer support. The representative can assist you with choosing a plan that's ideal for your needs and complements your budget. Make sure to explain that you're looking to downgrade your plan, not add any extras that would increase the cost or add services to your package.
Before calling, have an idea of what you want. For instance, decide what's a must-have as part of your package and how much you're looking to spend. It can help the representative narrow down options more quickly.
Make sure to contact DIRECTV customer support before your current payment due date. This can allow you to get your new arrangement in place, possibly for a lower cost, before your next payment. Before hanging up, write down the details of your new plan, including the amount you'll be paying and the payment schedule.
A DIRECTV representative can be your best source of information for finding and choosing a plan that meets your needs. Don't hesitate to reach out to them for assistance. You can start enjoying your new plan as soon as possible.
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