How do I cancel my DirecTV account?

In a nutshell: Canceling a DirecTV subscription can be a hassle, but this blog offers a guide to avoid the inconvenience. To cancel, visit the DirecTV website, log in,

Christian Allen is the editor / author responsible for this content.
May 10, 2024

Introduction

DirecTV is a satellite service that provides equipment at the time of installation. Canceling their subscription or account can be very tedious, with a lot of call transfers involved. Depending on the type of cancellation method you choose, it might require a lot of time and patience. However, this blog will guide you if you want to avoid the hassle of cancellation. Here is what to do or what to say when canceling your DirecTV account.

Visit DirecTV Website

Go to the DirecTV website in your browser. If you are logged in, you will redirected to your account page.

How do I cancel my DirecTV account? (Step 1)

Log In Into Your Account

If you are not logged in, click the ‘Sign In’ button in the top right corner of the page. You cannot use your DirecTV mobile app to cancel your account.

How do I cancel my DirecTV account? (Step 2)

Enter Email and Password

When you click the sign-in button, you choose the account overview option, and you will be prompted to the login page. Enter your User ID to continue.

How do I cancel my DirecTV account? (Step 3)

Go to Settings

Once logged in, click the gear icon in the top right corner of the page. It will open your settings.

How do I cancel my DirecTV account? (Step 4)

Go to Account Details

Above your User ID, click ‘Account Details’. You will be redirected to a page showing you details about your subscription.

How do I cancel my DirecTV account? (Step 5)

Click Manage Subscription

The first thing you will see is ‘Manage your Subscription.’ It will show which subscription you are on and when it is due.

Here is a quick tip: when you cancel our subscription around the end of your billing cycle, you will avoid paying additional fees. Make sure to check when your subscription is due and, based on that, choose whether to cancel your subscription.

How do I cancel my DirecTV account? (Step 6)

Canceling Your Subscription

If you choose to cancel your subscription, scroll to the bottom of the page and click ‘I want to cancel’. DirecTV will put you in touch with one of their customer service representative. They might offer you a discount to convince you not to cancel. It is your choice to accept or decline the offer. If you accept, your service will resume, but if you cancel, your service will end immediately. If your subscription has not expired, the service will remain available until your next billing cycle.

NOTE: If you call to cancel after 7 PM Eastern Standard Time, your request will be moved to the next business day. If you cancel a day before the end of your subscription, you will be billed for another month.

Conclusion

Cancelling your DirecTV subscription can be streamlined through their website to avoid lengthy phone calls. Consider timing your cancellation at the end of your billing cycle to minimize additional fees.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I cancel my DirecTV account?

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