How Do I Update Information in My DirecTV Account?

Customers can update their DIRECTV account information by following the highlighted steps above. Its paramount that you safeguard your account by ensuring that everything is in order. Proceed to make the necessary changes to your passwords, contact information and billing to ensure that your information on the DIRECTV system is up to date. Contact DIRECTV customer support for more assistance.

Christian Allen is the editor / author responsible for this content.
Jan 29, 2020

How Do I Update Information in My DIRECTV Account?

Customers have the freedom to update their DIRECTV account information to enhance their security. Protecting your sensitive information is vital to ensure that someone doesn't access the account and maliciously use that account information to cause you harm. There is a reason why you put strong passwords and PIN. The aim is to ensure that only you have access to the account.

Learning how to change your DIRECTV account information is essential and gives you absolute control of the account. Primary users can change that data anytime. Customers can change their email and mailing address, [phone number and passwords.

How Do I Update Information in My DIRECTV Account?

As a customer you can update your DIRECTV billing contact information. Follow the steps below to do that;

  1. Go to your DIRECTV homepage
  2. Sign in to the account and proceed to your profile
  3. Choose contact information
  4. In case you have more accounts, choose the account you want to update information for using the drop-down menu.
  5. Select the information you want to update such as email address, mailing address, phone tab
  6. Select edit to change the information or update them
  7. You can change the billing phone by unchecking the one you want to remove and checking the one you want your billing texts and calls to be sent to for convenience.
  8. Click save to save the updated information

Remember, for verification purposes you need to use your current email address that confirms whether to update that information in your DIRECTV account. Select the verify email to confirm the changes and to complete the update. Customers can also receive a verification code or a temporary PIN to confirm the changes.

In case your DIRECTV account has no access ID you need to go to the homepage and make the changes to your bill. Alternatively, you can contact DIRECTV customer support for assistance.

Can I Update My DIRECTV Account Information Separately?

Yes. Your account billing information is not the same as your contact information. Payment confirmations are usually sent to the email address that is in your DIRECTV account ID if you are paying your bills online. Therefore, it's easy to update your billing information online by logging in to your account and making the changes.

You can contact DIRECTV customer support to get help on how to do it if you don't have an online account. However, its best that you have an online account for convenience and to make things easy for you. Some customers prefer dealing with texts as they have messaging preference.

How Often Should I Update My DIRECTV Account Information?

The network upgrades going on and the need to bolster your account security makes it necessary to regularly update your DIRECTV account information. Remember, the account has sensitive data that you don't want falling in the wrong hands. The updates should be routine and includes changing your passwords.

Most customers start making updates whenever they see their phones or devices lagging. Performance is a good indicator and helps you know that you need updates to be on the safe side.

Performance issues can affect your equipment and deny you the rapid service you enjoy previously. System updates are necessary as much as you need to protect your sensitive information on the DIRECTV account.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Update Information in My DirecTV Account?

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Update DIRECTV account information
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