How Do I Recover a Lost Password or Pin for My DirecTV Account?

You can recover a lost password or PIN by following the steps highlighted above. The procedure is rather simple as long as you have the relevant verification information. Contact DIRECTV customer support for further help.

Christian Allen is the editor / author responsible for this content.
Apr 12, 2021

How Do I Recover a Lost Password or PIN for My DIRECTV Account?

It's possible for you to forget your PIN or password to your DIRECTV account. However, don't panic as there is a way to recover it. Parental control PIN is vital nowadays as it enable parents to lock certain channels with adult content. The feature allows you to ensure your kids are watching age-appropriate content.

Before you begin the process to recover a lost password or PIN ensure you have the account information ready. Contact DIRECTV customer support once you have the relevant information and follow their instructions. There are security questions and information that you are required to give to prove that you own the account.

How Do I Recover a Lost Password or PIN for My DIRECTV Account?

If you have forgotten your password, you can reset it from the DIRECTV homepage. Go to the log-in page and select forgot password on that sign-in page. Alternatively:

  1. Turn on your DIRECTV
  2. Press menu button on the remote control
  3. Select settings & help
  4. Select settings
  5. Choose whole home
  6. Choose manage client
  7. Select add client and write down the PIN that appears on your screen

You can unlock your parental controls by entering the last 4-digits of the DIRECTV account number in your PIN box for parental controls. Simply, press enter to unlock your channel. Plus, you can allow access to the channel by bypassing the previously set password.

Does DIRECTV Has a Default Password?

Yes. Majority of DIRECTV routers come with default username and password. Plus, the routers have default IP address. The credentials are necessary when logging in to your DIRECTV router web interface to make changes to the settings.

Customers have the option of resetting the parental lock or eliminating it altogether. You can do this without using the remote by holding the per button or about 5-seconds. Your DIRECTV will automatically restart. In case the parental control lock is still on, unplug it and remove the battery from the back panel.

How Do I Find the DIRECTV Password?

Follow the steps below to find your DIRECTV password.

  1. Sign-in to your DIRECTV account
  2. Select the gear and click on account details
  3. Click on My Profile and select edit, close to password.
  4. Choose the security questions and its answers when prompted.
  5. Confirm the password and give a new password before clicking save.
  6. Return to DIRECTV to continue.

You can also contact DIRECTV customer support to get your password or PIN if you don't want to follow the steps above. You can chat with the customer support agent online for assistance in accessing your account. However, know that you must prove you are the account owner by answering a series of questions and providing the needed information.

Can I Change My DIRECTV Password or PIN?

Customers can change their current PINs and passwords by following the prompts. If you don't have the necessary verification information, the process will be a little bit longer. To reset the parental lock settings, you must use the remote control.

Follow the instructions below to reset your parental controls.

  1. Open parental locking settings screen by pressing Menu>settings>parental locking
  2. Enter the PIN when prompted
  3. Use the arrow buttons on the remote control to turn off parental locking then press OK.
  4. Then select reset all parental locks and then click OK.
  5. A message appears that asks if you want to go ahead to reset your 4-digit PIN to stop parental locks
  6. Select reset and press OK.

If you have forgotten your DIRECTV parental control PIN, you can also contact DIRECTV customer support for assistance. The customer care agents will help you reset the PIN. However, you must have the account information ready as they are needed in verifying your identification.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Recover a Lost Password or Pin for My DirecTV Account?

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Recover a lost password or PIN
contact DIRECTV customer support

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