How Do I Fix Buffering Problems with DirecTV?

With the ever-rising popularity of online streaming as a form of entertainment, streaming service providers such as DirecTV are always striving to provide a hassle-free online experience. Through this guide, DirecTV users can understand the common causes of buffering issues and discover potential fixes they can apply to enjoy video and movie streaming without unnecessary disruptions.

In recent years, online streaming has gained significant popularity as the go-to entertainment for many households worldwide. Online streaming companies such as Amazon Prime Video, DirecTV, Hulu, and Netflix have been instrumental in propagating the online streaming culture, with some of them offering conventional cable TV services. Available in varying price tags, these streaming platforms also provide sets of channels that stream around the clock. However, to have access to a substantial number of channels, some may require you to dig deeper into your pockets. DirecTV is one of these platforms.

DirecTV is a general television service provider that operates within the United States. Not only does it offer cable to home connections, but it also provides satellite-based entertainment, which typically incorporates regular television services accessible via the internet. With DirecTV, you can get access to world-class TV channels, documentaries, music, movies, and sports, as well as traditional TV features such as the trending shows and movies sections and TV guide.

However, as you enjoy these services buffering may be inevitable. When you're streaming any form of content online, the platform inadvertently downloads and caches the upcoming parts of the video output, a process referred to as buffering. Buffering allows you to watch a video or movie without frequent disruptions. Buffering issues can significantly frustrate the streaming process, and they're quite commonplace with DirecTV. Luckily, using the guidelines below, you can enjoy a seamless streaming experience in no time.

How do I fix buffering problems with DirecTV?

To fix buffering problems with DirecTV, you need to understand the causative factors first. Buffering issues with DirectTV may occur as a result of;

  • Minor problems with your network connectivity. This could be due to weak signal coverage or damaged cable connections that cause an unstable network and consequently unstable internet bandwidth that ultimately brings about buffering problems.
  • Low broadband speeds attributable to router issues.
  • Device problems.
  • Using an outdated DirecTV application.

To fix buffering issues with DirecTV, you can use the steps below to guide along the way.

  • Fix your home's network issues: You can fix your network issues by replacing your router with a stronger one or moving the streaming device closer to the router for improved pocket data distribution. Additionally, you can connect to the internet using the LAN cable, and when that doesn't work, you could try rebooting the router. If using the LAN cable proves futile, you may need to replace it with a new one.
  • Improve your network speed: Low network speeds may be due to overloaded or insufficient bandwidth. Whichever the case, you can improve your network speed by reducing the number of connected devices or upgrading to internet plans that guarantee higher speeds.
  • Update the DirecTV application: DirecTV software developers provide regular updates for the application to improve your online streaming experience. Once an update is available, support for the previous version is automatically canceled, resulting in buffering issues. To steer clear of such problems, you should regularly update your DirecTV application.
  • Reboot your streaming device: Small problems with streaming devices such as phones or tablets can result in buffering problems. Depending on the type of device you use, you can resolve this by soft resetting the device or hard restarting it when the soft reset doesn't work.
  • Pause and Play the playback for a few minutes: Buffering happens when a streaming program plays a video faster than downloading caches. To fix the buffering problem in such scenarios, you need to start the movie or video, pause it for a few minutes, then resume the video to enjoy it without buffering.


You may also fix the buffering issue with DirecTV by changing your streaming device. For instance, if you were streaming via your computer, you can switch to Roku. Besides that, if any of the fixes above fail to yield meaningful results, you're welcome to contact DirecTV's customer care desk for further assistance.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Fix Buffering Problems with DirecTV?

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DirecTV in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix Buffering Problems with DirecTV? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Updated 2 years ago
Viewed 2,104,054 times
DirectTV streaming problems
Fix buffering issues with DirecTV

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!