How Do I Fix a Broken DirecTV Phone If I Have Insurance?

You do not have to worry about your broken DirecTV phone, especially when you have a DirecTV Protection Plan. You only need to file a claim with the phone's insurance to get your phone fixed. You can easily submit an insurance claim with DirecTV online or on the phone. Remember to give all the required details and any other information that may be helpful to your case.

Christian Allen is the editor / author responsible for this content.
Jan 29, 2020

How Do I Fix a Broken DirecTV Phone if I Have Insurance

A damaged phone is quite stressful, but it is much easier when you have phone insurance. So now, your next question is how you fix a broken DirecTV Phone if you have insurance.

If you have the DirecTV Protection Plan as insurance for your DirecTV phone, you only need to file a claim.

There are two methods of making a DirecTV phone insurance claim. They include;

  • Filing online
  • Filing on phone

How to Make a DirecTV Phone Claim Online

You have two options when filing your DirecTV phone insurance claim; you can either make a claim on the DirecTV Protection Plan website or from your DirecTV account.

Follow the following steps to file a claim from the website;

  1. Visit the DirecTV Protection Plan website on your browser.
  2. Press on the button labeled activates now under the protection plan button.
  3. It redirects you to a log in page where you have to put in your credentials to access the account.
  4. You can then file your claim. Remember to give the following details of the damaged phone;
  • The phone number
  • The type model of the phone
  • The issue experienced
  • The date and day of failure and the last time you used your phone without issues
  • The current condition of the phone
  • You can add any other information that you may find necessary and submit.

How Can You File a Claim from Your Account

  1. Log in to your DirecTV account from the DirecTV App or the DirecTV website
  2. Click on the My Equipment button on the menu icon. The action redirects you a page with a large button labeled activate now.
  3. You then have to describe your phone model and the issue that you are experiencing. Give all the details of the circumstances that led to the damaging of the phone. This may include how, when and where the phone got damaged. You should give details of the functions that are failing and those that are working.

How Can You File an Insurance Claim on Phone

On the phone, you can call the DirecTV phone customer care or the DirecTV Protection Plan customer support team. You can also reach them by email.

The representatives will require the following details concerning the broken phone;

  • Your full name
  • The phone number
  • The model of the phone
  • The issue you are experiencing with the phone
  • The circumstances that led to the damaging of the phone
  • The current condition of the phone, whether on or off
  • The last date that you used your phone without issues
  • How long you have been experiencing the problem with the phone

The representative from DirecTV informs you that they will get back to you and that they may then send a technician to examine your device and the extense of damage to the phone. If repairable, DirecTV customer care arranges for the repair, and the insurance meets the repairing costs.

The DirecTV technicians also offer free technical services that may be the cause of your phone damage, such as virus removal.

If examined and the technician determines that the damage is beyond repair, the DirecTV customer support team arranges on the phone replacement while the insurance meets the costs.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Fix a Broken DirecTV Phone If I Have Insurance?

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