How do I fix my DirecTV download and buffering problems?

If you are experiencing download or buffering issues with DirecTV, we've researched the best ways to fix your issue and conveniently laid them all out below.

Christian Allen is the editor / author responsible for this content.
Jul 10, 2019

DirecTV allows its users to enjoy a variety of sports, movies, documentaries, TV shows, and more. The only requirement is a strong internet connection and a compatible device. However, download and buffering problems can cause a bad viewing experience.

Problems with your DirecTV may be frustrating. They can make it impossible for you to enjoy a big game or your favorite show. Fortunately, it is possible and easy to solve most of the problems. Even though the surest way to fix your DirecTV problems is by contacting the support team or a technician, it is not always necessary. The following are some of the most common problems and their possible solutions.

Problems with Sound or Picture

This is one of the most common problems with DirecTV. You may solve it by trying out three possible solutions.

1. Restart your sound equipment, TV, and DVR

2. Check the cables of your devices

3. Use a new capable between your DirecTV box and your TV

The steps should help you fix problems with your sound or picture. If you still have a problem, it may be time to replace your DirecTV box.

Low-Quality Download Videos

Low-quality videos can be very annoying. Unfortunately, this is a common problem when you download DirecTV videos. It is mainly experienced due to connectivity problems. Always check your quality settings to ensure they are right. If it is adjusted, you must turn the settings back to what you prefer. Follow these steps to adjust your DirecTV downloads.

1. Go to your DirecTV menu

2. Click on the 'Settings and Help' option

3. Choose the right TV resolutions.

Older TVs may not support some resolution options.

Buffering Problems

Buffering problems may be caused by a variety of issues. Some of them include;

1. Network Problems

If your Wi-Fi signal is low, you are likely to encounter buffering problems. If you are using Ethernet cable, your connection may be poor. There may be an issue with your network router or your ISP causing a poor network connection. If there are too many people streaming at the same time, there may be bandwidth problems.

2. Outdated DirecTV App

If you are using an older version of the app, it may cause buffering problems because of bugs.

3. Issues with the Streaming Device

If your device is faulty, it may lead to buffering issues. Consider changing it and trying to connect again.

Tips to Fix Buffering Issues

If your DirecTV keeps buffering, there are tips that may help you fix it. Some of the possible solutions include the following.

1. Fix Your Network Problems

Poor network is one of the leading causes of buffering. The most obvious way to fix this problem is by getting a strong router. You can avoid the loss of signals by reducing the distance between your streaming device and router. Consider replacing your LAN cable to get a better connection. If you suspect that the problem may be with your ISP, contact their customer service for help.

2. Update Your App

An outdated app may cause buffering problems. Update your DirecTV app and enjoy a smooth experience.

3. Restart Your Device

Buffering problems may be caused by minor issues. Restarting your device may help you deal with the problems. When rebooting, you have two options. A soft reset means using the restart button to power your device off and then back on. With a hard reset, you need to restore its factory settings.

If you are having trouble with your DirecTV downloads or buffering, the customer support team may help. Contact them and explain your problem as accurately as you can.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I fix my DirecTV download and buffering problems?

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