Low functioning of my SAMSUNG* Verizon phone. Got tech help from VERIZON on Thurs. Told...

GetHuman-bkorman's customer service issue with Verizon from September 2019

Help with my Verizon issue
The issue in GetHuman-bkorman's own words
Low functioning of my SAMSUNG* Verizon phone. Got tech help from VERIZON on Thurs. Told to get a new sim card. Did that. Now having issues w*VM, sending photos, etc. Think store tech not good.*Can you help?

GetHuman-bkorman did not yet indicate what Verizon should do to make this right.

How GetHuman-bkorman fixed the problem
After ** min. waiting for your intervention, I resorted to texting w* Verizon for at least * ***hrs. By the end they were asking me to uninstall my sim card, while being careful not to destroy it. Beyond frustrated, I pulled the plug on that and went to my local store, (that is not an official store). They were patient and persistent, eventually resolving the issues with another, free, sim card. And lots of coaching and patience. It works now. (I had to speak w* my ISP provider, too. Fortunately they, too, are local and spoke w* me, in person).*I wouldn't recommend the online ordeal-- texting, and not talkng, is very slow and not necessarily successful. And Verizon doesn't seem to support phone (talking) tech support any longer.
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Verizon

Customer service issue
Reported by GetHuman-bkorman
Sep 2nd, 2019 - a year ago
Fixed
GetHuman-bkorman shared how to fix
Seen by 10 customers so far
Similar issue to 7609 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-bkorman started working on this issue
Sep 2nd, 2019 12:31am
GetHuman-bkorman confirmed the issue is fixed. Hooray!
Sep 3rd, 2019 3:12am