Low functioning of my SAMSUNG* Verizon phone. Got tech help from VERIZON on Thurs. Told...

GetHuman-bkorman's customer service issue with Verizon from September 2019

Help with my Verizon issue
The issue in GetHuman-bkorman's own words
Low functioning of my SAMSUNG* Verizon phone. Got tech help from VERIZON on Thurs. Told to get a new sim card. Did that. Now having issues w*VM, sending photos, etc. Think store tech not good.*Can you help?

GetHuman-bkorman did not yet indicate what Verizon should do to make this right.

I have an issue with Verizon too
How GetHuman-bkorman fixed the problem
After ** min. waiting for your intervention, I resorted to texting w* Verizon for at least * ***hrs. By the end they were asking me to uninstall my sim card, while being careful not to destroy it. Beyond frustrated, I pulled the plug on that and went to my local store, (that is not an official store). They were patient and persistent, eventually resolving the issues with another, free, sim card. And lots of coaching and patience. It works now. (I had to speak w* my ISP provider, too. Fortunately they, too, are local and spoke w* me, in person).*I wouldn't recommend the online ordeal-- texting, and not talkng, is very slow and not necessarily successful. And Verizon doesn't seem to support phone (talking) tech support any longer.
Please help with my Verizon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Verizon customer problems.
How Do I Report Fraud or Scam to Verizon?How Do I Return Verizon Equipment After I've Canceled?How Do I Switch My Verizon Account to Be Paperless?How Do I Recover a Lost Password or Pin for My Verizon Account?How Do I Transfer My Verizon Account to Another Carrier?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Help me with my Verizon accountDeactivate an old Verizon phoneTransferring Verizon iphone* over to att. Need Verizon to unlock phoneWhen I started service with Verizon I was told Verizon never offers free phones w...I canceled an internet account and a phone account with Verizon. Verizon is still...returning missed calls from verizon tech support to ascertain reason for their calls
Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon

Customer service issue
Reported by GetHuman-bkorman
Sep 2nd, 2019 - 4 years ago
I have an issue with Verizon too
Fixed
GetHuman-bkorman shared how to fix
Seen by 24 customers so far
Similar issue to 7609 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-bkorman started working on this issue
Sep 2nd, 2019 12:31am
GetHuman-bkorman confirmed the issue is fixed. Hooray!
Sep 3rd, 2019 3:12am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies