DSL internet service is constantly dropping. Has been happening for over a week. Veri...

GetHuman2706794's Service Problem issue with Verizon from April 2019

Help with my Verizon issue
Top Tip from another customer
If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.
The issue in GetHuman2706794's own words
DSL internet service is constantly dropping. Has been happening for over a week. Verizon says it's a problem at the "central office." Still not fixed and this is the *th day. They constantly call back to see if I am "satisfied with the customer service" but don't fix the problem.

GetHuman2706794 did not yet indicate what Verizon should do to make this right.

How GetHuman2706794 fixed the problem
After calling *-***-***-**** three times and getting three different answers from the customer service operators ("there's a problem at our central station, you need a new modem, there's a problem with the filter on the line) I finally told them I saw a loose wire on the pole and they needed to send a tech out to the house (it had been hanging for a while and our weather has been very windy). One was dispatched and fixed the issue today by running a new line. He was wonderful. The call center not so much. BTW the second operator said he'd send a new modem and "was $** OK?". I said absolutely not. "Oh, OK, my manager says it's for free". Yeah, ya think? So we're back up and running, but not so much from the call center's help.
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Verizon

Service Problem issue
Reported by GetHuman2706794
Apr 9th, 2019 - 2 years ago
Fixed
GetHuman2706794 shared how to fix
Seen by 8 customers so far
Similar issue to 5355 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman2706794 started working on this issue
Apr 9th, 2019 2:57am
GetHuman2706794 indicated the issue is not fixed yet.
Apr 10th, 2019 12:04pm
GetHuman2706794 indicated the issue is not fixed yet.
Apr 10th, 2019 12:04pm
GetHuman2706794 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 7:05pm
GetHuman2706794 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 7:05pm

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