I purchased a brand new ALIENWARE ** - *TH GEN - **** from best buy. It started freezin...

GetHuman-jclegg_'s customer service issue with Best Buy from March 2019

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The issue in GetHuman-jclegg_'s own words
I purchased a brand new ALIENWARE ** - *TH GEN - **** from best buy. It started freezing so I took it to Geek Squad. Geek Squad couldn't fix it and told me I needed to send it to Dell. When talking with Dell they politely told me my warranty had expired and that the computer express service number and serial number didn't belong to me. Well this is impossible as I bought it brand new! I have the receipt and geek squad documentation. I need someone to explain how I bought a brand new expensive computer that was used!!
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Best Buy

Customer service issue
Reported by GetHuman-jclegg_
Mar 27th, 2019 - a mon ago
I have an issue with Best Buy too
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GetHuman-jclegg_ started working on this issue
Mar 27th 8:20pm