How Do I Complain to Best Buy About a Late Delivery?
Best Buy has several convenient contact options to report delivery issues. You can call the company, talk to an agent via live chat or visit your local store. Before contacting an agent, get your order number from the confirmation email sent by Best Buy, as well as a description of the delivery problem.
Best Buy offers home delivery for most orders. If your delivery is late, you can report the issue directly to Best Buy. Here's how to get started.
Contact Best Buy by Phone
One of the easiest ways to file a complaint is to call Best Buy's customer support team. Gather the following info before you call for faster service:
- Your order number (available in the order confirmation email sent by Best Buy)
- A quick explanation of the delivery issue (tell the support agent if your order still hasn't arrived or if it arrived late)
- The tracking number for your order (also in the order confirmation email)
Best Buy doesn't always guarantee delivery timelines, but very late or missing orders may be replaced or refunded.
Contact Best Buy via Live Chat
If you don't want to call Best Buy, you can also connect with a support agent via live chat. Here's how:
- Go to the Best Buy website home page
- Scroll down to the bottom of the page
- Click on "Contact Us" under "Support & Services"
- On the contact page, choose "Orders & Purchases"
- Select "Chat Now" from the contact options menu
- Enter your contact info and name in the chat window, then click "Let's Chat"
Soon you'll be connected to a Best Buy representative. Be ready to provide your order number and a quick description of the delivery issue.
Contact Best Buy In-Person
For in-person help, Best Buy has locations throughout the United States. Find your local store in a few steps:
- Go to the Best Buy website home page
- Scroll down to the bottom of the page
- Click on "Contact Us" under "Support & Services"
- On the contact page, choose "Orders & Purchases"
- Choose "Find a Store" from the contact options menu
- On the store locator page, enter your city, state or ZIP code
- Pick and visit a store near you
When you arrive, provide a store employee with your order number and a description of the problem to get assistance.
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