How Do I Get a Refund from Best Buy?

This article explains how Best Buy customers can get a refund for an item. If you would like to return an item purchased from Best Buy and receive a refund, this guide will help you. The article outlines which Best Buy items are eligible for a refund, the refund policy, how to request a refund in-store and via mail, and what to do if these steps are unsuccessful.

If you have recently made a purchase at Best Buy, but you need to return the item and receive a refund, this guide could be helpful for you.

You are a Best Busy customer because the company has a wide variety of stock and runs great deals. However, you need a refund from one of your recently bought items, but you are unsure of the process. Luckily, Best Buy offers refunds that can be requested in-store or via mail.

To learn how you can easily request a refund from your returned Best Buy item, read this simple guide.

Determine if Your Item is Eligible for Refund:

Most items bought from Best Buy can be returned and are eligible for a refund. However, there are some refund exemptions to consider.

Some of the Best Buy items that cannot be refunded include:

  • Items lacking proof of purchase
  • Final sale items
  • Opened consumable items
  • Batteries
  • Custom orders

It is also important to note that some items are not eligible for a refund, but can be exchanged. Gifts, opened movies, video games, and other open digital software are not eligible for a refund but can be exchanged.

Refund Policy:

For most Best Buy items that qualify for a refund, Best Buy operates a 15-day refund policy. Therefore, you need to return your item within 15 days of purchase to receive a full refund.

However, if you are a My Best Buy Elite or My Best Buy Elite Plus member, you receive a longer refund time frame as one of your member benefits. My Best Buy Elite members are entitled to a 30-day refund window on most products, and My Best Buy Elite Plus members qualify for a 45-day refund window.

Refunds In-Store:

If you would like to process a return and refund in-store, you need to take with you the item you would like refunded, your receipt for proof of purchase, the card you used to pay for the item, and a form of identification.

Providing your item qualifies for a refund, once you have requested a refund in-store, it could take up to seven days to appear in your bank account.

Refunds Via Mail:

If you have returned your item via mail using a prepaid shipping label, returns can take slightly longer.

Once Best Buy receives your item, it can take between seven and 15 days for your refund to be processed and an additional seven days for the refund to appear in your bank account. This refund will be made to the card you originally used for purchase.

If These Steps Do Not Work:

If after following these steps, you are still unsure of how to get a refund from an item you purchased from Best Buy, you need to contact the customer service team.

You can find the customer service contact details on the Best Buy website. Scroll down to the bottom of the company homepage and select the "Customer Service" tab. Then, select the "Contact Us" button, the "Orders and Purchases" option, and finally select "Call Us."

Alternatively, you can find the Best Buy customer service contact details on the GetHuman website.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get a Refund from Best Buy?

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