Updated

Best Buy Customer FAQ

Top Answers & How-to Guides

What is Best Buy's Phone Number?

The question we are asked most often is about how to talk to Best Buy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Best Buy Account Number?

You can find your Best Buy Account Number on your credit card or by logging in to your account. If you don't have an account yet, simply...

How Do I Unlock My Best Buy Account?

If you find yourself locked out of your Best Buy account, there are some things you can do to resolve the matter. Resetting your password...
Ask any question you have about Best Buy customer service, get an answer now.

Recent Best Buy Customer Questions

How do I dispute a Support charge added to my iPhone watch purchase?

To dispute a support charge added to your iPhone watch purchase at Best Buy, you will need to reach out to Best Buy's customer service. Keep your receipt or online purchase information handy, as you'll likely need to provide these details. They will review the transaction and work to resolve any issues concerning additional charges. However, please note that charges are often valid if you had agreed to a particular service during the purchase process. It's essential to ensure you have thoroughly read and understood all terms before signing or confirming any purchase.
Asked Mar 15, 2024 7:50 PM

Help me with my Best Buy customer service issue

Gift Cards

If I Don't Claim an Best Buy Gift Card, What Happens?

Best Buy gift cards don't expire which means you can still use any unclaimed or unredeemed gift cards. However, you won't be able to...

How Do I Transfer an Best Buy Gift Card to Another Account?

Transferring a Best Buy gift card balance is straightforward and doesn't consume much time. If you need help, contact customer support...

Account Management

Where Can I Find My Best Buy Account Number?

You can find your Best Buy Account Number on your credit card or by logging in to your account. If you don't have an account yet, simply...

How Do I Unlock My Best Buy Account?

If you find yourself locked out of your Best Buy account, there are some things you can do to resolve the matter. Resetting your password...

Is It Possible to Merge Two Best Buy Accounts?

Merging Best Buy accounts is a straightforward process that can be done directly through your online account management settings. By...

Delivery Issues

What Should I Do When Best Buy Delivery by Usps Is Missing?

Deliveries go missing every day, but it's particularly frustrating when it happens to you. When your Best Buy USPS delivery doesn't...

How to Report an Issue with Best Buy Delivery?

Best Buy offers home delivery for most orders. If there's a problem with your delivery, you can report the issue directly to Best Buy....

How Do I Complain to Best Buy About a Late Delivery?

Best Buy has several convenient contact options to report delivery issues. You can call the company, talk to an agent via live chat...

Holiday Events

How Do I Make an Order for the Best Buy Black Friday Event?

Customers have several options when it comes to placing Black Friday options for Best Buy. You can shop online and receive Black Friday...

How Do I Find Black Friday Deals for Best Buy?

The Best Buy Black Friday sale gives you the chance to enjoy amazing discounts on various items including computers, TVs, and gaming...

How Do I Find Cyber Monday Deals for Best Buy?

The best option for finding Cyber Monday deals for Best Buy is checking out their website. You may also find updates on the deals on...

How Do I Make an Order for the Best Buy Cyber Monday Event?

The best option for making an order for the Best Buy Cyber Monday event is placing an order online. If you experience any challenges,...

How Do I Return an Item to Best Buy from Their Black Friday Sale?

Returning an item to Best Buy from their Black Friday sale is easy. You can return your order online or in store. You may be eligible...

How Do I Return an Item to Best Buy from Their Cyber Monday Sale?

If you wish to return an item to Best Buy from their Cyber Monday sale, you can do it in store or using their prepaid shipping label....

Returns and Exchanges

How Do I Exchange an Item from Best Buy?

Various companies have different exchange policies for multiple products. At GetHuman, we aim to help you with service issues such...

Does Best Buy Pay for Shipping on Returns or Exchanges?

If you wish to return or exchange your order on Best Buy, you may be concerned about the shipping expenses. If you have any concerns...

How Do I Track My Best Buy Return?

You should receive a notification on the status of your return as soon as Best Buy receives it. Most customers receive it within 15...

How Do I Check That Status of My Best Buy Refund?

Checking your Best Buy refund status is simple. You simply need to consult the customer service team and ask for help. There are lots...

How Do I Return an Item from Best Buy?

This guide outlines how customers of Best Buy can return their items. If you have recently purchased an item from best buy and would...

How do I return something to Best Buy?

Best Buy allows returns within specified time frames depending on membership status. Certain items, such as cellphones and tablets,...

Order Management

How Do I Authorize Someone to Pick Up an Online Order from Best Buy?

You can order a wide range of electronics from Best Buy. When you do, you can either pick up the order yourself or authorize someone...

How Do I Make a Purchase with Best Buy?

Here's some helpful tips for instructions on how to make a purchase on Best Buy.

Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed. Best Buy understands that circumstances may change, and they want to ensure...

Can I order online and pick up in-store?

Yes, you can conveniently order products online and pick them up in-store at Best Buy. Our "Store Pickup" option allows you to save...

Missing Items

What Do I Do If I'm Missing an Item from My Best Buy Delivery?

If you notice that items are missing from your Best Buy delivery, read these helpful tips to get help with your missing items.

Refunds and Charge Disputes

How Do I Get a Refund from Best Buy?

This article explains how Best Buy customers can get a refund for an item. If you would like to return an item purchased from Best...

How Do I Dispute a Charge with Bestbuy?

The big question is; how do you dispute a charge with BestBuy? These helpful tips can assist you with this.

How Do I Dispute a Charge with Best Buy?

If you need to dispute a charge with Best Buy these helpful tips can assist you.

Customer Support

How do I get Geek Squad support from Best Buy?

Geek Squad is a terrific service given by Best Buy that can help you with your tech support problems, setting up devices as well as...

Policies

What is the return policy for Best Buy?

Best Buy's return policy ensures customer satisfaction. Products can be returned within 15 days of purchase, subject to certain conditions....

Can I return an item without a receipt?

Best Buy's return policy states that returns or exchanges require a valid proof of purchase, such as a receipt or gift receipt. However,...

Does Best Buy offer price matching?

Yes, Best Buy does offer price matching. If you find a lower price on an identical in-stock product at a local retail competitor or...

How long is the warranty on products purchased from Best Buy?

The warranty on products purchased from Best Buy varies depending on the type of product. In general, most products come with a standard...

Do I need a Best Buy account to make a purchase?

Yes, a Best Buy account is not a requirement for making a purchase. You can complete your purchase as a guest. However, creating an...

Does Best Buy offer financing options?

Yes, Best Buy provides financing options for eligible customers. We understand that purchasing electronics and appliances can be a...
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated