What Do I Do If I'm Missing an Item from My Best Buy Delivery?

If you notice that items are missing from your Best Buy delivery, read these helpful tips to get help with your missing items.

Christian Allen is the editor / author responsible for this content.
Nov 18, 2019

If you notice that items are missing from your Best Buy delivery, check around your home before reporting the problem. A stray package can be very upsetting, especially if it is a high-value item or one that you have been anticipating for a long time. With UPS tracking, it is possible to know the location of your package. If tracking shows that your package was left at your front door, chances are that it is somewhere around your home. Ask your neighbors if they saw it being delivered. They may have kept it in for you. Sometimes, items may be delivered without a signature from you.

If you live in an apartment, check with the security or front desk. They may have accepted the item on your behalf.

Tracking Orders on Best Buy

If you were signed in to your account when making your order, follow these steps to track the status of your order.

1. Sign in to your Best Buy account

2. Click on the option 'Order Status' at the top of your page

3. Click the order number on your 'Purchases page.'

4. On the 'Order Details' page, click on the option 'Track Package.' You will be directed to the 'Package Tracking' page. You will see details of your shipping status.

If your order on Best Buy includes more than one items, they may be shipped separately. They do not necessarily have to arrive on the same day. If according to the tracking information, one of them has arrived, you may need to track the other one separately. If USPS tracking shows that it has already been delivered, you should wait a few days. If does not arrive, go to your local post office and ask. It may have been delivered there. If you are still unable to get help, you may need to contact the Best Buy customer support team. Provide them with important details such as your phone number, email address, full number and the order number of your missing package. They will review your orders and provide you with a suggestion depending on the nature of your problem.

Reporting the Problem

One of the easiest and most common ways to contact Best Buy is on the phone. You will be connected with a representative who will give you help with your missing items. You can contact them on the phone whenever you want. The current wait time when calling an agent is 18 minutes. When speaking to the agent be collaborative and provide them with all the details they may need.

Another simple way to contact Best Buy is through Live Chat. You should get help in less than five minutes. The best way to get help on live chat is Monday to Friday between 9 am to 5 pm EST. The option is great for speaking with an agent if you do not want to contact them over the phone.

Email support is another great way to seek help with your missing items. Send a brief but detailed email explaining your problem and the help you would like to receive. This may take you long because you would have to wait for a response after every email. The average wait time when receiving email support is 38 hours.

The help desk is another simple yet effective way of getting help. It gives you a chance to interact with other Best Buy users and follow existing conversations. The help desk has plenty of tips and reminders that may help you recover your missing items.

Twitter and Facebook are other great options to seek help with your missing items.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If I'm Missing an Item from My Best Buy Delivery?

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