How Do I Exchange an Item from Best Buy?

Introduction

Did you receive an incorrect or damaged item from Best Buy or a Marketplace Seller? If it qualifies for an exchange, Best Buy will cover the ground shipping fees. For most products on Best Buy, you have 15 days to return them. However, if you're a My Best Buy Total or My Best Buy Plus member, you have 60 days to return the item and get an exchange. For activatable devices, Best Buy customers only have 14 days to return them. Planning to exchange an item? Read this helpful guide for the step-by-step instructions.

Return the Item to the Best Buy Store

If you purchased an item from Best Buy, one of the fastest ways to return it is to take it directly to a Best Buy store. You may also be able to return eligible items purchased from a Best Buy Marketplace Seller at a Best Buy store. Best Buy will process the return and forward the item to the Marketplace Seller on your behalf.

Use Best Buy's Store Locator to find the nearest store. Simply enter your ZIP code or city and click Update, or select Use My Current Location to view nearby stores. To help speed up the return process, bring your receipt and the credit or debit card used for the purchase. If your order included a packing slip, it's a good idea to bring that as well.

Another way to return or exchange an item is by shipping it back to Best Buy. You'll need a FedEx shipping label for this. To start your return, proceed to the next step

Click Start a Return

Sign in to Your Account

If you have an account with Best Buy, enter your email address and click Continue. You may also be able to process a return as a Best Buy guest.

For guest orders, proceed to the next step.

Find a Guest Order

To start your return, enter the order number, your last name and phone number. Then, click Find.

Click See Return Options

You will see this option if the item is eligible for return and exchange. After clicking the option to return an item, follow the on-screen instructions and then select the Print Prepaid Label button. Once you've printed the return shipping label, take your item to an authorized drop-off location.

Are you returning a major appliance? Keep in mind that large appliances cannot be returned at a Best Buy store, and you may not be able to print a return shipping label for them. Instead, you'll need to contact Best Buy Customer Support to discuss your return and pickup options.

It's also a good idea to inspect any major appliance carefully before accepting delivery. If you notice any damage or other issues, Best Buy customers have the option to refuse delivery.

Conclusion

Were you able to return or exchange your item with Best Buy? Exchanges are processed within 7 to 10 business days. Include your proof of purchase and return the item in its original packaging to avoid delays. The item should also be in good condition to qualify for an exchange. Keep in mind that certain items may not be eligible for return or exchange, including personalized products, completed services, trading cards, prepaid cards, non-subscription digital content, and consumable items. Do you still have questions about returning or exchanging an item? Contact Best Buy Customer Support for further assistance.