A:Keep pressing 0.You can also use our free service that can talk to Best Buy for you and report back.
Q:
Does Best Buy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 52 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Best Buy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Best Buy phone number to document the phone system.
Here is how our research team describes the way the Best Buy phone system greets you: Can I get the phone number on your Best Buy account? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Best Buy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Best Buy.
Let's go on.
Can I get the phone number on your My Best Buy account? You can also say I don't have one."
Excerpt from a call with Best Buy
Tuesday, July 2, 2024 11:51 PM
They may ask your reason for calling (instead of a menu)
"You can also say I don't have one.
Let's go on. Just tell me what I can help you with."
Excerpt from a call with Best Buy
Friday, May 31, 2024 12:20 PM
They may ask you to say or enter information
"Order status. Sure. What type of order is it?
Say recent purchase or repair.
Say that again.
Did you know, for iPhone users, we offer a convenient way to manage orders via text message, and even connect with a live agent.
We can send you a one time text to get started.
The terms and privacy policy at best buy dot com slash mobile f a q's apply.
Message and data rates may also apply.
Would you prefer we send that text?
What's the order number? If it starts with b b y, I just need what's the general category for the product this is for?
Say TV, home theater, appliance, phone, computers, tablets, connected smart home, or say it's none of those."
Excerpt from a call with Best Buy
Sunday, January 7, 2024 10:16 PM
The first phone menu
"To connect with a Best Buy team member, please choose from the following six options.
For help with a recent purchase you made or an order you placed, press one.
For technical support or computer repair, press two."
Excerpt from a call with Best Buy
Thursday, May 30, 2024 3:39 AM
What are the hours and when should I call?
Best Buy operates the call center for this 888-237-8289 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,279 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Best Buy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Best Buy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Best Buy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Best Buy is Sunday.The most busy day to call is Friday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 1,279 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 634% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Best Buy is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Best Buy staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Best Buy's 888-237-8289 phone number is its main support line. Most of the automated menu system is voice-based, but if you don't respond, it eventually gives you options with keypad numbers. The first thing it asks for is the phone number on your My Best Buy account. You can also say "I don't have one." No matter how you respond, it thanks you and asks how it can help you. It will repeat once with some examples, and then will provide the button-press options. If you press a key at any time before this point, it says the company's customer service representatives are trained to help in specific areas and you need to choose one before it can transfer you.
The button-press options are for help with recent purchases, technical support, appliance repair or installation, Geek Squad billing, My Best Buy points, and choosing an item or making a purchase. Anything involving Geek Squad accounts, support, repairs, and installations are transferred to the Geek Squad support center. The others take you to a general customer service representative. I couldn't tell if these were the same department or if they were split further. Regardless, all of them will get you to a representative. For help with My Best Buy points, the system recommends visiting the website and logging into your account, but it still takes you to a person after that message.
I called for help with making a purchase. I had to hang up and call again, though, because my connection with the rep was awful. There was quite a bit of background noise and voices, and I could barely hear him saying hello. Going through the menu tree again was tedious. However, this time, the rep was clear and the background noise was quieter. It would be nice if the system provided the button-press options upfront.
There wasn't any wait time for either of my calls. The rep answered immediately and asked for my full name and phone number. I'm not sure what the purpose is of asking for your number at the very beginning of the call. It doesn't seem like they pull up your account before connecting you with an agent. The agent was friendly and helpful. I had questions about some of Best Buy's products and she easily answered them. She encouraged me to purchase online, though; it wasn't clear if I could make a purchase over the phone.
If your problem isn't solved by calling Best Buy, the next-best option is their website. Its support page is broken down into categories that match the phone menu as well as several others. The contact page has the option to chat online prominently displayed; it takes an extra click to find the company's phone number. Going to your local store doesn't seem to be a viable option. While you may be able to take your device to the Geek Squad counter there, they can't help with much else and will direct you to your online account.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Best Buy
If you have time to do a bit of reading before you call Best Buy, we recommend you read over some of our problem-specific articles.
A Best Buy Card is a credit card issued by Best Buy, a leading consumer electronics retailer. It functions as a store credit card, allowing customers to make purchases at Best Buy stores or online. With a Best Buy Card, customers can take advantage of special financing offers, discounts, and rewards exclusive to cardholders. It offers flexibility in payment options, including standard credit purchases and promotional financing options with flexible terms. The Best Buy Card also provides users with access to online account management tools, making it easy to track purchases, pay bills, and manage their card account. By using a Best Buy Card, customers can enjoy convenient shopping, special offers, and financing options tailored to their needs.
Merging Best Buy accounts is a straightforward process that can be done directly through your online account management settings. By following the steps to enter your secondary account details, review and confirm the merge, and agree to the terms and conditions, you can easily combine two accounts into one.
Best Buy's return policy ensures customer satisfaction. Products can be returned within 15 days of purchase, subject to certain conditions. For most items, customers can choose either a refund or an exchange. The returned item must be in its original packaging, with all accessories and components, and in excellent condition. Opened software, movies, music, and video games cannot be returned but may be eligible for an exchange. Additionally, select products such as cell phones, tablets, and major appliances have a shorter return timeframe and may incur a restocking fee. Online purchases can be returned via mail or at any Best Buy store. The return policy aims to provide flexible options and peace of mind to customers wishing to make returns or exchanges.
Click the link above to get answers to just about any Best Buy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Best Buy, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting copy of receipt: "I need a copy of my receipt from June 2, 2024, for an Ōura Ring."
- From a call lasting 36s , Jul 22, 2024 3:55 PM
Requesting copy of receipt: "I need a copy of my receipt from a purchase I made on June 2, 2024."
- From a call lasting 35s , Jul 22, 2024 3:53 PM
Payment issue: "I need to make a payment on my Best Buy credit card."
- From a call lasting 3m 38s , Jul 19, 2024 6:51 AM
Payment request: "I want to make a payment."
- From a call lasting 36s , Jul 19, 2024 6:49 AM
Change order to delivery: "I'm calling to change my order from store pick-up to home delivery."
- From a call lasting 3m 43s , Jul 16, 2024 8:11 PM
Cancel protection plan: "To cancel a protection plan."
- From a call lasting 2m 56s , Jul 4, 2024 10:12 PM
Cancel protection plan: "I need to cancel the plan."
- From a call lasting 4m 8s , Jul 4, 2024 10:04 PM
Making credit card payment: "I wanna make a payment on the credit card."
- From a call lasting 4m 5s , Jul 4, 2024 6:46 PM
Seeking order placement number: "I need the number to place an order."
- From a call lasting 3m 14s , Jul 2, 2024 11:51 PM
More Best Buy Customer Service Contacts
There are of course other ways to contact Best Buy customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Best Buy provides this option.
Best Buy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Twelp Force (Best Buy's Customer Support Team) on Facebook
Some customer service teams, like that of Best Buy, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Best Buy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Best Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy agent. This phone number is Best Buy's best phone number because 47,472 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-237-8289 include Return an Order, Missing Item, Dispute a Charge, Geek Squad Support, Make a Purchase and other customer service issues. The Best Buy call center that you call into has employees from Kentucky, Minnesota, Texas, California and is open 24 hours, 7 days according to customers. In total, Best Buy has 2 phone numbers. It's not always clear what is the best way to talk to Best Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Best Buy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
