Best Buy Help Pages

Best Buy Customer FAQ, Forum, and Online Help Desk

Best Buy Help @ bestbuy.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 1:45pm
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Recent Best Buy help topics searched

I need help with a delivery issue
Need help with a diver that FedEx has not picked up and told me had not been released to them
I want to get refund for the product i have purchased through best buy on dec **
I called a little over a week ago and was supposed to be getting a refund for multiple...
Wth you charge **$$$ to reset a phone I bought here never shop at best but again! SHA...
refund status question
please email me the invoice . must send it to my CPA : my mail is : *****@***.com...
I received my package in my mailbox. The item inside the package was gone. I have a en...
I purchase a television that was to be delivered from Tuesday between *pm -*pm. I recei...
Just did a refund when will I get my money backā€¦ also paid *** on my balance last month...
Where is my washing machine, it was supposed to be delivered toda
My ordered got canceled by mistake

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Best Buy Online Help at bestbuy.com - Info & Stats

Help desk addresshttp://www.bestbuy.com/site/Global/Customer-Service/pcmcat87800050001.c?id=pcmcat87800050001
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time38
Rank amongst all ways to reach them4
Other means of communicationphone, facebook, web, twitter, chat
Communication customer rating75%
Quality of help rating85%
Votes for online help718
When this was last updatedMon Jan 30 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-237-8289

Best Buy Help Pages: What to Know

This is the Best Buy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Best Buy's best customer help page or faq or forum, this is the best entry point according to 47,472 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-237-8289) which we show above. Sometimes when you dig through the various help topics and volumes on bestbuy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Best Buy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Best Buy: General Information

Best Buy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Best Buy using 5 different media: phone, facebook, web, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-237-8289 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Best Buy.

Do Best Buy and GetHuman work together?

GetHuman has no relationship with Best Buy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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