Best Buy Customer Service Issues

Hello, I appreciate your cooperation. I am reaching out because I recently tried to buy a laptop from Best Buy on Saturday, July 1, [redacted], around 10 PM. I was trying to buy the "ASUS - ROG 16" Touchscreen Gaming Laptop - AMD Ryzen 9 - 16GB DDR5 Memory - NVIDIA GeForce RTX [redacted] V6G Graphics - 1TB SSD - Off Black." During the purchase, Best Buy's system requested card verification via a security code sent to my phone. However, after entering the code, the page kept reloading back to checkout. This happened three times. Then, an error message about the debit card arose. Checking my bank website confirmed a charge of $[redacted].36, the laptop's price. I have not received an email confirmation for the order in my Best Buy account. I seek assistance either removing the charge or confirming the order. Contact me at [redacted] or [redacted]. Thank you.

I attached a picture at the bottom of this email showing what my HP monitor screen looks like after 3 months of daytime office use. I followed their instructions and sent it back in after lengthy conversations. Initially, I spoke to a bot that was unhelpful, but the next day, I contacted a real person and had to use another computer to take and send proof photos. Now, I'm without a work monitor. I am still waiting for a repaired screen from HP after sending it in. Maybe I can exchange it for a Gateway monitor, which I believe is superior. I've been a loyal Best Buy customer for years, and I feel this issue should have been resolved in-store. Although it's only a couple of days past the 90-day mark, I am quite dissatisfied with this situation and the time it's taking to resolve it.

I am disappointed to have to express my dissatisfaction. Despite spending over four hours on the phone, dealing with misinformation and extended hold times, my issue remains unresolved. I bought a purportedly [redacted] refurbished Apple computer but received a [redacted] version that cannot accommodate the latest updates. A supervisor named Sri D promised an upgraded replacement at no extra cost if I visited the Best Buy store. After spending two hours there, I was asked to pay the price difference for another one instead. I have made numerous attempts for a fair solution with no success. I plan to report Best Buy to BBB, consumer affairs, the federal trade commission, and other relevant agencies. If I don't receive a response within 48 hours, I will proceed with my complaint. Regrettably, I had to return the computer for a refund due to this situation. -Bruce Brown

I am interested in purchasing a new phone and require Geek Squad to transfer data from my old device to the new one. Due to a medical condition, I cannot visit the store to check for availability or book a Geek Squad appointment, as I need to have my phone with me at all times for potential emergencies. I have been unable to reach the Dothan, AL store directly as I keep getting connected to customer service in India. If I could obtain the phone number for the Dothan store, I believe I would be able to resolve this matter without involving international customer service.

I purchased a computer for my daughter at the Long Beach, CA store on August 26. As the item was unavailable, we opted for delivery. After the delivery service failed to deliver and the order was sent back to the Irvine, CA location, I contacted customer service on August 27. They assured me it would be delivered the next day, but it never arrived. Following another call to customer service, I was advised to visit the Long Beach store, where they claimed there were computers in stock. When I visited and spoke with the manager, I learned that the previous information was incorrect, and the computer was due for delivery on August 29. Despite this, we have not received the item or a refund, with the tracking information indicating it's still en route. I had to purchase a computer from COSTCO and now require a refund.

I am from the Dominican Republic, and I was in New Jersey less than a week ago on September 26th. I visited the Cherry Hill Best Buy looking for an iPad Air 5th gen in pink. After paying with my credit card, I was informed to collect it from the Deptford Best Buy as they didn't have the color in stock. Upon arrival in Deptford, I encountered an issue where the initial order couldn't be located. Subsequently, I was asked to make a second payment as they claimed the first order was voided. Despite their assurance of canceling the first payment, my bank in the Dominican Republic confirmed it as unpaid. I contacted Best Buy, and they mentioned a one-week timeframe for the refund process. However, even after a week, the refund has not been processed. Customer service provided reference number [redacted]06, acknowledging that the order was fulfilled, though I had already picked it up. They assured me of the refund, but I am yet to receive it.

Hello, I'm reaching out regarding an issue with a TV I purchased on September 23. Despite the delivery, I was unable to inspect it immediately due to being in the hospital. Once checked, the screen was found broken. I've contacted the store, but due to the timing, was advised to contact the manufacturer. After speaking to them, I was directed back to the store to add a protection plan. However, later representatives informed me it wasn't covered and pointed me back to the manufacturer who stated repair wasn't an option. After calling repair services, it seems the screen cannot be fixed. I strongly believe the damage occurred during delivery. This situation has caused a great deal of inconvenience considering this TV was intended for my business. The back and forth has been frustrating and the service unacceptable. I hope for prompt resolution. Thank you.

I recently purchased an all-in-one HP 32-inch computer from Best Buy and collected it last night. Upon installation this morning, I discovered that the HP keyboard is not functioning correctly, as some letter keys are not responding. To resolve the issue, I utilized an old keyboard to install the Microsoft package I had bought online and synced my iCloud data. I returned to the store this afternoon to request a replacement keyboard, but unfortunately, they declined and insisted that I return the entire computer. Despite spending 1,[redacted] USD on this purchase, they were unwilling to exchange just the keyboard. I am disappointed by this lack of customer service and have decided not to make any future purchases from Best Buy.

I was unexpectedly charged $[redacted] for computer security renewal by Best Buy Geek Squad. They claimed it was for an auto-renewal service, which I never signed up for as I don't even own the specified computer model. Attempting to contact them through their automated phone system has been unsuccessful, and I have received no response to the email I sent requesting the charge to be removed. This situation is frustrating, especially since I don't have the equipment they mentioned in their communication.