How do I return something to Best Buy?

In a nutshell: Best Buy allows returns within specified time frames depending on membership status. Certain items, such as cellphones and tablets, have shorter return windows. Customers can return

Christian Allen is the editor / author responsible for this content.
Jun 17, 2024

Introduction

Most Best Buy products can be returned within 15 days from purchase. Elite members can return them within 30 days and 45 days for Elite Plus members. Note that cellphones, tablets, cellphone wearables and mobile hotspots can only be returned within 14 days, regardless of membership status. Major appliances can be returned within 15 days. A restocking fee applies if you open the item; there's no stocking fee for unopened items. Customers can't return items that are scratched, dented or damaged in any way. Are you planning to return an item to Best Buy? Continue reading for the step-by-step guide.

Find a Store

Use this link: https://www.bestbuy.com/site/store-locator/

Click "Use my current location" to find a store near you. Bring the item to the store to start the return process. Make sure you have the original contents and packaging.

If you have a packing slip, please bring it with you. Bring your receipt, a valid photo ID and the credit card used for purchasing the item.

Those who can't go to a Best Buy store can start the returns process online. Follow the next steps below.

How do I return something to Best Buy? (Step 1)

Log In To Your Account

Just enter your login credentials or sign in with Apple and Google.

How do I return something to Best Buy? (Step 2)

Go to the Orders Page

Look for the order and tap the see return option button. If the order has more than one item, select the item you wish to return.

Tap "Print Prepaid Label" Button

Follow the on-screen instructions on how to print the prepaid label. Don't forget to follow the instructions on how to ship the item to Best Buy. You'll need to attach the return label to the package before dropping it off at an authorized UPS location or when you ship it back to Best Buy.

Conclusion

For items returned via mail, Best Buy will process the return in 7-10 business days. If you used a gift card when paying for the item, the refund amount is credited to the gift card. Customers who no longer have the gift card need to call Customer Support for a replacement. Those who paid more than $250 by debit card or check, or $800 in cash will get their refund within 10 days. Please make sure to also return all accessories included in the packaging to ensure you get the refund. If you still have concerns, contact Customer Support today.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I return something to Best Buy?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Best Buy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Best Buy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I return something to Best Buy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Best Buy

Asked 5 years ago
Updated 5 months ago
Viewed 4,787,070 times
Best Buy
best buy phone number
best buy customer service
best buy returns
best buy return an order
Return an Order
Return an Order

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!