How do I return something to Best Buy?

In a nutshell: Best Buy allows returns within specified time frames depending on membership status. Certain items, such as cellphones and tablets, have shorter return windows. Customers can return

Christian Allen is the editor / author responsible for this content.
Jun 17, 2024


Most Best Buy products can be returned within 15 days from purchase. Elite members can return them within 30 days and 45 days for Elite Plus members. Note that cellphones, tablets, cellphone wearables and mobile hotspots can only be returned within 14 days, regardless of membership status. Major appliances can be returned within 15 days. A restocking fee applies if you open the item; there's no stocking fee for unopened items. Customers can't return items that are scratched, dented or damaged in any way. Are you planning to return an item to Best Buy? Continue reading for the step-by-step guide.

Find a Store

Use this link:

Click "Use my current location" to find a store near you. Bring the item to the store to start the return process. Make sure you have the original contents and packaging.

If you have a packing slip, please bring it with you. Bring your receipt, a valid photo ID and the credit card used for purchasing the item.

Those who can't go to a Best Buy store can start the returns process online. Follow the next steps below.

How do I return something to Best Buy? (Step 1)

Log In To Your Account

Just enter your login credentials or sign in with Apple and Google.

How do I return something to Best Buy? (Step 2)

Go to the Orders Page

Look for the order and tap the see return option button. If the order has more than one item, select the item you wish to return.

Tap "Print Prepaid Label" Button

Follow the on-screen instructions on how to print the prepaid label. Don't forget to follow the instructions on how to ship the item to Best Buy. You'll need to attach the return label to the package before dropping it off at an authorized UPS location or when you ship it back to Best Buy.


For items returned via mail, Best Buy will process the return in 7-10 business days. If you used a gift card when paying for the item, the refund amount is credited to the gift card. Customers who no longer have the gift card need to call Customer Support for a replacement. Those who paid more than $250 by debit card or check, or $800 in cash will get their refund within 10 days. Please make sure to also return all accessories included in the packaging to ensure you get the refund. If you still have concerns, contact Customer Support today.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I return something to Best Buy?

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