Is It Possible to Merge Two Best Buy Accounts?

Merging Best Buy accounts is a straightforward process that can be done directly through your online account management settings. By following the steps to enter your secondary account details, review and confirm the merge, and agree to the terms and conditions, you can easily combine two accounts into one.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

If you have two separate Best Buy accounts and want to combine them into one to simplify your shopping experience, it's possible to merge the accounts. Merging accounts can make tracking purchases, returns, and rewards easier in one place. Combining your yearly spending may also allow you to qualify for higher reward zone status.

Merging Best Buy Accounts

To merge your accounts successfully, follow these steps:

1. Determine the Primary Account

To merge your Best Buy accounts, you must determine which account you want to keep as the primary one. The primary account is the one that will remain active after the accounts have been merged. The secondary account will be closed. Before beginning the process, you know the account numbers, passwords, and any other relevant login information for both accounts.

2. Log Into Your Primary Account

Log in to your Best Buy primary account and access the account settings. Under the "Account Management" section, select "Merge Accounts." This will prompt you to enter the details of the secondary account you wish to merge. Enter the account number and password for your secondary Best Buy account.

3. Confirm the Details

Review and confirm the details of the accounts being merged. This includes account numbers, names, addresses, and reward zone points balances. Ensure everything looks correct before continuing. If there are any errors, select "Edit" to go back and re-enter the secondary account information.

4. Accept the Terms and Conditions

Agree to the terms and conditions of merging accounts. You must check the box to confirm that the secondary account will be closed and that any remaining rewards points or gift cards will be transferred to the primary account. Select "Merge Accounts" to complete the process.

Your accounts are now merged into a single Best Buy account. You may need to log out and log back in again to see the accounts fully integrated. Check that your purchase histories, rewards points, gift cards, and other account details from both original accounts appear under your primary Best Buy account.

Contacting Best Buy

Best Buy offers customer support through multiple channels for your convenience. You can reach phone support on the phone 24/7. When calling, provide details about your issue, product information like the model or serial number, and any troubleshooting steps you have already tried. Best Buy phone support aims to resolve your issue during the initial call, so have any necessary information on hand.

Best Buy offers chat through their website and mobile app if you prefer online chat support. Chat hours are Monday-Friday, 8 a.m. to 9 p.m. CT, and Saturday-Sunday, 8 a.m. to 6 p.m. CT. Start a chat, and you'll be connected with a customer support agent. Explain your issue or question and provide relevant details so the agent can assist you. Chat support is a quick and easy way to get help from Best Buy without calling in.

You can also contact Best Buy support through social media channels like Twitter and Facebook. Explain your issue or question in your message and your contact information. Best Buy aims to respond to social media support requests within one business day. Social media is a convenient option if you have a general question or need product recommendations. For urgent technical support issues, calling or chatting is recommended.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Is It Possible to Merge Two Best Buy Accounts?

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