Best Buy Phone Number

Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.

Why Do People Call Best Buy Customer Support?

People call Best Buy customer support for many different reasons, including:

• Ordering products and services
• Checking on the status of an online order, or an in-store order that needs to be delivered or installed
• Requesting technical support with a product or the Best Buy website
• Questions about product returns and exchanges
• Questions about billing issues
• Coordinating home or business service calls
• Inquiries about the "My Best Buy" customer loyalty program

Best Practices for Calling Best Buy Customer Service

There are several things that you can do to make your call to Best Buy more successful:

• Make sure you are calling the correct number for your inquiry. You can find these numbers on the Best Buy website.
• Be ready to answer questions and provide information about your inquiry when you call Best Buy customer support. Have any relevant documentation handy, including account numbers, invoices, order numbers, credit card statements or correspondence from Best Buy regarding your case.
• If you are calling for technical support, have your device in front of you so that you can work with the customer service representative on troubleshooting.
• You may need to take notes during your call, so have pen and paper handy.

How do Consumers Feel About Calling Best Buy Customer Service?

Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.

However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.

Media Case

A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.

What Kind of Issues can Best Buy Customer Service Representative Resolve?

A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.

What Can't Be Resolved With a Call to Best Buy Customer Service?

Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.

In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.

While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.

What Should You Do If You Have an Unsuccessful Call with Best Buy?

Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.

• First, call back. Some customer service representatives may be new on the job or poorly trained. The next person you speak to may well be in a better position to answer your questions and get your customer experience back on track.
• If calling doesn't seem to work, try Best Buy's live chat option. This method of contacting Best Buy offers the advantage of providing you with a transcript of your communications, something that can be useful if you have to escalate your case.
• A third option is to visit the customer service desk at your local Best Buy store. A manager or supervisor may be able to resolve your issue or contact someone within the company who can address your problem.