Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.
People call Best Buy customer support for many different reasons, including:
There are several things that you can do to make your call to Best Buy more successful:
Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.
However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.
Media Case
A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.
A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.
Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.
In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.
While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.
Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.
This is Best Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy agent. This phone number is Best Buy's Best Phone Number because 47,472 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-237-8289 include Return an Order, Missing Item, Dispute a Charge, Geek Squad Support, Make a Purchase and other customer service issues. The Best Buy call center that you call into has employees from Kentucky, Minnesota, Texas, California and is open 24 hours, 7 days according to customers. In total, Best Buy has 3 phone numbers. It's not always clear what is the best way to talk to Best Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-237-8289 is Best Buy's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Best Buy customers, is by calling their 612-291-1000 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via facebook.com/bestbuy for Customer Service. If you think this information is inaccurate or know of other ways to contact Best Buy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Best Buy.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.