Best Buy Phone Number

Calling Best Buy customer service faster by GetHuman

888-237-8289
Customer service
Current Wait: 18 mins (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

Want to know I I purchased something with a gift card and needed to return it so I get...
I ordered a refrigerator online and it said it would be delivered on Monday the **th. I...
Am **, forgot laptop logon password. Can this be resolved if I bring laptop to nearest...
At **, my memory isn't what it used to be -- forgot my Dell laptop computer's logon pas...
I want to purchase a large screen tv**The issue is I want a center base on it, not the...
I have to change delivery from today. An unexpected problem came up. I need to speak t...
Tracking says the package was delivered but I never received it
You gave me a credit for $***.** because you deducted it on ********** and you also ded...
My name is Michael Howard, ***-***-****, e-mail is *****@***.com.**You gave me a credit...
Defective laptop* need exchange
I have a **** Macbook Pro that needs repair, but I just read an article where that is c...
call concerning loan.
I have been charged $***.** on my Discover Card and I have made no purchases.
need to schedule a repair on my refridgedrator
A change of plans, I will not be able to meet with the Geek squad as planned. The...
See more recent reasons for calling

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Our Editor's Notes on Best Buy's Phone-Based Customer Care

Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.

Why Do People Call Best Buy Customer Support?

People call Best Buy customer support for many different reasons, including:

  • Ordering products and services
  • Checking on the status of an online order, or an in-store order that needs to be delivered or installed
  • Requesting technical support with a product or the Best Buy website
  • Questions about product returns and exchanges
  • Questions about billing issues
  • Coordinating home or business service calls
  • Inquiries about the "My Best Buy" customer loyalty program

Best Practices for Calling Best Buy Customer Service

There are several things that you can do to make your call to Best Buy more successful:

  • Make sure you are calling the correct number for your inquiry. You can find these numbers on the Best Buy website.
  • Be ready to answer questions and provide information about your inquiry when you call Best Buy customer support. Have any relevant documentation handy, including account numbers, invoices, order numbers, credit card statements or correspondence from Best Buy regarding your case.
  • If you are calling for technical support, have your device in front of you so that you can work with the customer service representative on troubleshooting.
  • You may need to take notes during your call, so have pen and paper handy.

How do Consumers Feel About Calling Best Buy Customer Service?

Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.

However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.

Media Case

A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.

What Kind of Issues can Best Buy Customer Service Representative Resolve?

A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.

What Can't Be Resolved With a Call to Best Buy Customer Service?

Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.

In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.

While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.

What Should You Do If You Have an Unsuccessful Call with Best Buy?

Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.

  • First, call back. Some customer service representatives may be new on the job or poorly trained. The next person you speak to may well be in a better position to answer your questions and get your customer experience back on track.
  • If calling doesn't seem to work, try Best Buy's live chat option. This method of contacting Best Buy offers the advantage of providing you with a transcript of your communications, something that can be useful if you have to escalate your case.
  • A third option is to visit the customer service desk at your local Best Buy store. A manager or supervisor may be able to resolve your issue or contact someone within the company who can address your problem.

Customer Number 888-237-8289 - by the Numbers

Phone number to dial888-237-8289
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanKeep pressing 0
Average wait
Current wait18
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, facebook, email, web, twitter, chat
Quality of communication84%
Quality of help77%
Customer votes7,529
Information last updatedWed Oct 21 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy's Best Toll-Free/800 Customer Phone Number

This is Best Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy agent. This phone number is Best Buy's Best Phone Number because 47,472 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-237-8289 include Missing Item, Dispute a Charge, Return an Order, Geek Squad Support, Make a Purchase and other customer service issues. The Best Buy call center that you call into has employees from Kentucky, Minnesota, Texas, California and is open 24 hours, 7 days according to customers. In total, Best Buy has 3 phone numbers. It's not always clear what is the best way to talk to Best Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Best Buy - by phone or otherwise

While 888-237-8289 is Best Buy's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Best Buy customers, is by calling their 612-291-1000 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via facebook.com/bestbuy for Customer Service. If you think this information is inaccurate or know of other ways to contact Best Buy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Best Buy.

What is GetHuman's Relationship to Best Buy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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