Best Buy Phone Number

Calling Best Buy customer service faster by GetHuman

888-237-8289
Customer service
Current Wait: 13 mins (9m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

Received an email that I needed to contact Best Buy by Sunday May *th about order...
I need to see the delivery man just took off with my TV told me it's going to take thre...
I never had a TV delivered to my location they brought a TV out here this morning to gi...
AAron morales will be celebrating his *th of july birthday can he get a free gift or di...
made a purchase on line. received the item about ** days ago. I discovered today a...
Trying to place an order for a fridge online and asked me if I want in my refrigerator...
I will be out of town on the current delivery date which is on the **th of the month. I...
I need to cancel an online order BBY**-************. It has been delayed and I cannot w...
I need the last payment on this account *I need the balance on deceased husband's accou...
I need to change my phone number uses for my orders. I am not able to change the phone...
Constant problems with my car stereo of yours. It was replaced twice. I’m very upset. I...
i need a pen and a keyboard for this surface pro x**no one told me it came with nothing
i am questioning charges sent to my credit card. i question what i what i was exactly...
This is a billing dispute. Incorrectly billed me for interest and late fee. Want it r...
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Our Editor's Notes on Best Buy's Phone-Based Customer Care

Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.

Why Do People Call Best Buy Customer Support?

People call Best Buy customer support for many different reasons, including:

  • Ordering products and services
  • Checking on the status of an online order, or an in-store order that needs to be delivered or installed
  • Requesting technical support with a product or the Best Buy website
  • Questions about product returns and exchanges
  • Questions about billing issues
  • Coordinating home or business service calls
  • Inquiries about the "My Best Buy" customer loyalty program

Best Practices for Calling Best Buy Customer Service

There are several things that you can do to make your call to Best Buy more successful:

  • Make sure you are calling the correct number for your inquiry. You can find these numbers on the Best Buy website.
  • Be ready to answer questions and provide information about your inquiry when you call Best Buy customer support. Have any relevant documentation handy, including account numbers, invoices, order numbers, credit card statements or correspondence from Best Buy regarding your case.
  • If you are calling for technical support, have your device in front of you so that you can work with the customer service representative on troubleshooting.
  • You may need to take notes during your call, so have pen and paper handy.

How do Consumers Feel About Calling Best Buy Customer Service?

Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.

However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.

Media Case

A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.

What Kind of Issues can Best Buy Customer Service Representative Resolve?

A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.

What Can't Be Resolved With a Call to Best Buy Customer Service?

Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.

In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.

While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.

What Should You Do If You Have an Unsuccessful Call with Best Buy?

Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.

  • First, call back. Some customer service representatives may be new on the job or poorly trained. The next person you speak to may well be in a better position to answer your questions and get your customer experience back on track.
  • If calling doesn't seem to work, try Best Buy's live chat option. This method of contacting Best Buy offers the advantage of providing you with a transcript of your communications, something that can be useful if you have to escalate your case.
  • A third option is to visit the customer service desk at your local Best Buy store. A manager or supervisor may be able to resolve your issue or contact someone within the company who can address your problem.

Customer Number 888-237-8289 - by the Numbers

Phone number to dial888-237-8289
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanKeep pressing 0
Average wait
Current wait13
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, facebook, email, web, twitter, chat
Quality of communication88%
Quality of help73%
Customer votes7,555
Information last updatedFri May 07 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy's Best Toll-Free/800 Customer Phone Number

This is Best Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy agent. This phone number is Best Buy's Best Phone Number because 47,472 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-237-8289 include Return an Order, Missing Item, Dispute a Charge, Geek Squad Support, Make a Purchase and other customer service issues. The Best Buy call center that you call into has employees from Kentucky, Minnesota, Texas, California and is open 24 hours, 7 days according to customers. In total, Best Buy has 3 phone numbers. It's not always clear what is the best way to talk to Best Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Best Buy - by phone or otherwise

While 888-237-8289 is Best Buy's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Best Buy customers, is by calling their 612-291-1000 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via facebook.com/bestbuy for Customer Service. If you think this information is inaccurate or know of other ways to contact Best Buy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Best Buy.

What is GetHuman's Relationship to Best Buy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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