How Do I Unlock My Best Buy Account?
If you find yourself locked out of your Best Buy account, there are some things you can do to resolve the matter. Resetting your password online is the quickest way to regain access to your account. If resetting the password doesn't resolve the issue, contact Best Buy customer support for assistance and to make sure the account has not been compromised.
From shopping to paying on an account, you need to have unlimited access to your Best Buy account, but what happens when you're locked out? How do you unlock your Best Buy account? You can learn more about accounts and account management by calling Best Buy customer support, and below are ways to unlock your account.
Unlocking Your Best Buy Account
The most common reason people are locked out of an account stems from too many unsuccessful login attempts, forgotten login credentials or the account has been compromised.
Resetting Login Credentials
When you've forgotten your login credentials, or you've locked your account due to unsuccessful login attempts, you can fix the issue by doing the following:
- Open Best Buy's website on your computer or app on your mobile device.
- Select "Account" from the menu at the top of the screen.
- Click "Sign In."
- Choose "Forgot your password?" in the login form.
- Key in the email address associated with your Best Buy account, and click "Continue."
- Go into your email and find the password reset email from Best Buy.
- Click the link in the email and enter your new password (you will need to type the new password twice to confirm).
- You can now use your new credentials to access your account.
When Your Account Is Compromised
If you are locked out of your account because it was hacked or otherwise compromised, you may be unable to reset the password using the steps above. You must reach out to Best Buy customer service via telephone and provide the following information:
- Full name or names on the account (both the primary account holder and authorized users)
- Account number
- Last authorized purchase on the account
- The email address you associated with the account
- Any details about the account to help freeze it and prevent further loss
You should also reset your email password to ensure it has not been compromised and reset the passwords on your bank or credit card accounts. Look for suspicious activity in your email and other accounts to prevent further damage.
Best Buy also has an online chat option; however, account information is typically limited to providing reset links. Another option is to go to the nearest Best Buy store to try to resolve the issue, but this may not be feasible for many customers.
Being locked out of an account is frustrating, and many times it can be corrected by simply resetting your password. For more information or assistance with your account, contact Best Buy customer support .
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