How Do I Track My Best Buy Return?

You should receive a notification on the status of your return as soon as Best Buy receives it. Most customers receive it within 15 days. When tracking your return, you need your return tracking name, order number, full name, phone number, and email address. You may also track your Best Buy returns by contacting the support team. You may contact them on the phone, email, live chat, Facebook, or Twitter.

Christian Allen is the editor / author responsible for this content.
Aug 24, 2020

How Do I Track My Best Buy Return?

Processing returns on Best Buy takes an average of seven to 15 days. After our return has been processed, it may reflect in your account within seven business days. However, your financial institution may require may take up to one billing cycle. If your return has been received, you should receive a notification on its status. If it has been 15 business days and you have not received any notification, you may need to contact the customer service team for help. If you need help tracking your Best Buy return, you must provide your full name, return tracking number, phone number, email address, and order number.

You can track your order whether you wish to return it online, in-store, or through a pick-up at your home.

At-Store Returns

Best Buy allows you to return all items in-store. You may return them at any store. To speed up return processing, you must bring your receipt, packing slip, valid photo ID, and the credit card you used for the purchase.

Using the Prepaid Return Label

If you use the prepaid shipping label, you can enjoy free shipping on your return. After finding your order in your account, you need to print the prepaid return label. If you received the return form or packing slip, include it with your return. Put your return label on the package and drop it off at an authorized location. You may explore your return options on the website.

Tracking Your Repair

If you have returned your order for repairs or upgrade, you can track the status of your repair using your 14-digit service order number. You can find it on the service order receipt. If you cannot track your repair, you may contact the support team for help.

Contacting the Support Team

There are plenty of ways to contact Best Buy if you need help, you may contact the support team for help with any issues. Phone support is the best support option because it is fast and convenient. You get to speak directly with a customer service agent. They will help you track your return as fast as possible.

The live chat option is the best alternative to phone support. It gives you the chance to speak with an agent as well. Using the live chat link, you can get help for most problems.

Consider using Best Buy's email support if you don't necessarily wish to speak with an agent. Send them a brief email with the details of your concern and the type of help you want to get. They will get back to you as soon as possible.

Facebook/messenger and Twitter may be great support options as well. They make it possible to seek support from both the support team and members of the public. The support agents are likely to give you help fast since you will be asking for help in public. If they cannot do it on social media sites, they may suggest that you reach them on the phone or email.

The Best Buy help desk is the first support option for most people. The help pages have plenty of information, and you can easily find answers to your problems.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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