Best Buy Live Chat

How to chat with Best Buy by GetHuman

Live Chat with Best Buy Agents
https://www-ssl.bestbuy.com/usw/covertops
Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Use this link to launch chat
Why did you want to chat with Best Buy?

Topics from recent customer chat windows

I wanted to do a price match for a laptop I purchased.
I couldn't find what I needed and asked the employee at the front entrance kiosk and he...
I want to do a price match with an item on the bestbuy website that I bought about a week ago
Found a better price on the bestbuy website. I wanted to price match my order to the ne...
My order number: ************* was scheduled to delivery to my condo between **:**am to...
My parcel was stolen* never delivered. UPS said it was delivered at *pm however they ne...
I am Ben Buckner, ***-***-*****In February I purchased Geek Squad Services and virus so...
want to place an order to be shipped
I pre-ordered a game for digital download and never received a code. The website states...
BBY**-**************The order got sent to the wrong email address. Digital download cod...
Delivery sent to incorrect address
I inboxed my tv and there is a mark on the screen. Quarter inch wide and * inches long...
Check case **********
Ordered AirPods. They are certified refurbished but have a static noise coming as soon...
Help me with my issue

Best Buy Live Support Statistics

Live chat starting point
https://www-ssl.bestbuy.com/usw/covertops
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-5pm EST
Best time to chat
1:30pm
Average wait
1
Current wait
3
Rank (overall)
7
Alternate methods
phone or facebook or email or web or twitter or chat
Quality of communication
62%
Quality of help
43%
Customer votes
69,538
Information last updated
Tue Mar 24 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-237-8289

Chatting with Best Buy Customer Service

Live chat with Best Buy by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Best Buy about. We can usually help ensure a better outcome. This is the best way to live chat with Best Buy because 47,472 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Best Buy usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www-ssl.bestbuy.com/usw/covertops are used to handling Missing Item, Dispute a Charge, Return an Order, Geek Squad Support, Make a Purchase and other customer service issues. When you chat with Best Buy agents, they are most likely chatting with you from their call center located in Kentucky or Minnesota or Texas or California. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like Best Buy offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Best Buy with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Best Buy

While Best Buy does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for Best Buy is their 888-237-8289 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Best Buy? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Best Buy and GetHuman affiliated?

GetHuman and Best Buy have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Chat with a Paid Expert

We partner with another US company that staffs highly-rated Best Buy experts ready to chat and help with your issue for approx. $20-45, in case our free tools aren't working for you.
Chat with an Expert Now

Best Buy Contact Info

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