Best Buy Live Chat

How to chat with Best Buy by GetHuman

https://www-ssl.bestbuy.com/usw/covertops
Live Chat with Best Buy Agents
  • Chat is available Mon-Fri 9am-5pm EST.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 2 mins.
Despite the fact that Best Buy has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Never got my order. It’s a simple digital gift card which should’ve been emailed. It’s...
Ordered a digital gift card online yesterday. It’s been more than ** hours. And it stil...
I need to check the warranty on my gaming laptop, because it has been faulty since it w...
A laptop I’ve purchased has been faulty since I’ve bought it, and I want to check my wa...
A purchase was placed on my card and wasn’t me
Need to speak to a supervisor
Possibly Wrong rear speaker kit was delivered with my order
I need help recovering a lost gift card and also when I put my email in it doesn’t reco...
I have a charge on my credit card that I don’t know what it’s from.
IPad on sale - price guarantee
I'm having issues with my trade-in for the new iPhone purchased in-store
My items never got delivered even though it says delivered. At this point, I am frustra...
I never received my card, thus I do not have the card number and can't pay my bill
* of * drone batteries that came with DJI Air*S Fly More Pack don't work
Help me with my issue

Best Buy Live Support Statistics

Live chat starting pointhttps://www-ssl.bestbuy.com/usw/covertops
Department you chat withTechnical Support
Chat center hoursMon-Fri 9am-5pm EST
Best time to chat9:30am
Average wait1
Current wait2
Rank (overall)6
Alternate methodsphone or facebook or web or twitter or chat
Quality of communication58%
Quality of help47%
Customer votes69,535
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-237-8289

Chatting with Best Buy Customer Service

Live chat with Best Buy by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Best Buy about. We can usually help ensure a better outcome. This is the best way to live chat with Best Buy because 47,472 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Best Buy usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www-ssl.bestbuy.com/usw/covertops are used to handling Missing Item, Dispute a Charge, Make a Purchase, Return an Order, Geek Squad Support and other customer service issues. When you chat with Best Buy agents, they are most likely chatting with you from their call center located in Kentucky or Minnesota or Texas or California. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like Best Buy offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Best Buy with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Best Buy

While Best Buy does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for Best Buy is their 888-237-8289 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Best Buy? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Best Buy and GetHuman affiliated?

GetHuman and Best Buy have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Best Buy Contact Info

Information that GetHuman and its users have gathered about how to best reach Best Buy
Best Buy Phone NumberMore Best Buy Contact Info

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Chat with an Expert Now

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!