What is the return policy for Best Buy?

Best Buy's return policy ensures customer satisfaction. Products can be returned within 15 days of purchase, subject to certain conditions. For most items, customers can choose either a refund or an exchange. The returned item must be in its original packaging, with all accessories and components, and in excellent condition. Opened software, movies, music, and video games cannot be returned but may be eligible for an exchange. Additionally, select products such as cell phones, tablets, and major appliances have a shorter return timeframe and may incur a restocking fee. Online purchases can be returned via mail or at any Best Buy store. The return policy aims to provide flexible options and peace of mind to customers wishing to make returns or exchanges.