How Do I Make a Purchase with Best Buy?

Here's some helpful tips for instructions on how to make a purchase on Best Buy.

Christian Allen is the editor / author responsible for this content.
Nov 14, 2019

Best Buy is an American electronics retailer with locations around the world. The company was founded in 1966 originally under the name of Sound of Music but was rebranded to Best Buy in 1983. Best Buy is one of the largest retailers for electronics and has a wide variety of selection for any electronic product. Keep reading for instructions on how to make a purchase on Best Buy.

Make a Purchase at a Retail Location

Best Buy has over 1,000 locations in the United States, Puerto Rico, Canada, and Mexico. If you want to see the product before purchasing it, you can visit a retail location and make the purchase in person.

  1. To find the store closest to you, go to

  2. Select 'Use my current location.'

  3. A list of options will come up for stores close to you. Go to the store of your choice and make a note of the store hours before you go.

Make a Purchase Online

If you feel comfortable making a purchase online without seeing the product, you can purchase it directly on the Best Buy website.

  1. Go to

  2. At the top of the menu, search for your product in the 'Search Best Buy' box.

  3. You will be redirected to a new page with your search results. Look through the options and click on the one you would like to purchase.

  4. Click on 'Add to Cart.'

  5. On the screen that pops up, click on 'Go to cart.'

  6. Select 'Checkout.'

  7. You can either sign in to your account at this point or continue to check out as a guest. If you have an account, you sign in with your email address and password. Alternatively, you can sign in with your Google account.

  8. On the final page, you are shown the details of your order. Review everything to make sure it's correct.

  9. Choose if you want to pick up your order at a store or if you would like it delivered to an address.

  10. If you're checking out as a guest, you will have to provide your email address and phone number under 'Contact Information' at this point.

  11. Click on 'Continue to Payment Information.'

  12. Enter your payment information and select 'Place Your Order.'

  13. You will receive an email with the receipt for your order. As your order ships out, you'll receive emails with updates.

  14. Best Buy's return policy varies from item to item. When you receive your online order, it will come with instructions on how to return the item if needed.

Make a Purchase Via Best Buy Live Chat

If you are having difficulties making a purchase online, you can reach out to Best Buy's Live Chat function for assistance. You should not provide your credit card information (or other forms of payment) over the chat function, so the Best Buy customer service representative will instead walk you through placing the order online. Keep the customer service agent on the live chat line with you until you receive the email confirmation of your order to ensure that the order went through correctly.

Make a Purchase Over the Phone

If you have questions about your purchase or prefer to speak to a Best Buy customer service representative, you can call the Best Buy customer support team. Note that if you choose this route, it's helpful to have searched the item you want on the Best Buy website and have the product number on hand. Additionally, you will need to provide your credit card information over the phone to the Best Buy Customer Service representative but this is generally safe to do so.

Ask the customer service agent to stay on the line with you until you have received the email confirmation of your order. Review the email to make sure everything is correct.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Make a Purchase with Best Buy?

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