How do I get Geek Squad support from Best Buy?

In a nutshell: Geek Squad, a service offered by Best Buy, provides around-the-clock support for products purchased at the store. Signing up for the service gives you access to printer

Christian Allen is the editor / author responsible for this content.
Aug 15, 2024

Introduction

Geek Squad, a service offered by Best Buy provides around-the-clock support for products purchased on the store. Signing up for this service means you get assistance with printer troubleshooting, PC virus removal, hardware installation (both remote and in-store), and tons of other services. You also get a 20% discount for repairs on mobile phones, computers and home appliances. So how do you contact Geek Squad? Read this article for information on how to get technical support from Geek Squad.

Chat With an Agent

Use this link: https://www.bestbuy.com/services/remotesupport

Geek Squad offers 24/7 chat support, which means you can contact them anytime or at your earliest convenience. Just click Chat Now to start talking to an agent.

How do I get Geek Squad support from Best Buy? (Step 1)

Enter Your Message in the Message Field

Type in your problem in the box and wait for an agent to respond.

How do I get Geek Squad support from Best Buy? (Step 2)

Call Them Directly

If you wish to speak to an agent, feel free to call them directly via telephone. Just follow the voice prompt on how to speak to a Geek Squad agent for technical support.

Some customers wish to speak to Support in person. Thankfully, you can do this with Best Buy. Just visit the nearest Best Buy location to get support. Use the next step to find a Best Buy location near your home.

Use the Store Locator

Here is the link: https://www.bestbuy.com/site/store-locator

You can search by city or zip code. You can also tap Use my current location to see Best Buy stores near you.

How do I get Geek Squad support from Best Buy? (Step 4)

Schedule a Service

You can also schedule a service online. Use this link:

https://www.bestbuy.com/services/triage/home#geeksquad/triage

Just click on the device you need help with, and follow the on-screen prompts to get help with your device.

How do I get Geek Squad support from Best Buy? (Step 5)

Conclusion

Do you need help with setting up a device or installing software? Best Buy Geek Squad's is always available to help. Just follow the steps above to get a hold of an agent or to schedule a service. If you still need more information or have concerns with your account, don't hesitate to get in touch with Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get Geek Squad support from Best Buy?

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