I ordered PS* game N.E.R.O. ( along with another PS* game) in store for store pick up w...

GetHuman-zenigma's customer service issue with Best Buy from January 2019

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The issue in GetHuman-zenigma's own words
I ordered PS* game N.E.R.O. ( along with another PS* game) in store for store pick up with a gift card and price matching a few weeks back. I was told that N.E.R.O will be released on Jan. **st and will be notified when ready. Today I received an email stating the release date has been pushed back to May **st ****. The strange thing about all this is that N.E.R.O. was released on PS* way back in **** and is available immediately from Walmart, Target, Amazon, Ebay, and so on..... Can someone explain what the problem is here? I don't really want to cancel my order for N.E.R.O. on PS* but I don't want to wait til May either when I can get store pick up at Walmart in * or * days. I have my receipt in hand but the only pick up * listed is for my other game. Maybe you can use it for reference? Pick up * is *************. My name is Wilbur J. Norman. The other game is PS* Inside Out* Limbo combo pack and will be ready for pick up Jan. **th. Please help..... Thank you!!!
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Best Buy

Customer service issue
Reported by GetHuman-zenigma
Jan 5th, 2019 - 3 mons ago
I have an issue with Best Buy too
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Jan 5th 1:19am