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The issue in GetHuman1706365's own words
I purchased an over the range microwave oven that i was told was an "open box" and only the mounting bracket was misssing. This worked for me as i already had an over the range MV i was replacing. I purchased the microvave at a sale price got it home had it installed and it will not heat the food. I do not want my money back I WANT THE SAME MODEL MICROWAVE THAT WORKS!! My husband who is on disability talked with the store manager today and the manager was very non caring about our issue. the only thing he would say was " bring it back for a refund." We purchased at the Fordig island road store in Bluffton SC
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