Purchased DSLR with lens with protection plan, sent camera with lense out to service ce...

GetHuman1705485's customer service issue with Best Buy from December 2018

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The issue in GetHuman1705485's own words
Purchased DSLR with lens with protection plan, sent camera with lense out to service center via protection plan. Apparently it was sent out as camera only. When I tried to pick up my camera and lense, only the camera was returned. I have been waiting for over a month and no one is able to track down my $**** lense. Have not received much help from the store after multiple visits and talking with several different managers.
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Best Buy

Customer service issue
Reported by GetHuman1705485
Dec 6th, 2018 - 5 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1705485 started working on this issue
Dec 6th, 2018 9:19pm