I bought a monitor about * months ago and now it has a white line going halfway across...

GetHuman1641685's customer service issue with Best Buy from November 2018

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The issue in GetHuman1641685's own words
Buy a monitor that would last more than * months ... I bought a monitor about * months ago and now it has a white line going halfway across the top. The white line also affects the rest of the image by having light and dark lines going down the monitor horizontally. I would like to know my options if I can get a refund or an exchange. The bestbuy I went to was:****** birdcage centre ln*citrus heights, CA *******E-receipt number: *********************************
No one realized it was defective.
A simple exchange for the item or a refund.
I've been a customer for years and they have always helped me.
I have an issue with Best Buy too
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Best Buy

Dell ** gaming monitor LP*: ***************
Customer service issue
Reported by GetHuman1641685
Nov 27th, 2018 - 9 mons ago
I have an issue with Best Buy too
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Seen by 9 customers so far
Similar issue to 4934 others
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Timeline
GetHuman1641685 started working on this issue
Nov 27th, 2018 11:42pm