I'm trying to buy a playstation **$ store card online. Everytime I order one I wait a f...

GetHuman-santosf's customer service issue with Best Buy from November 2018

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The issue in GetHuman-santosf's own words
I'm trying to buy a playstation **$ store card online. Everytime I order one I wait a few minutes and then it says that my order is canceled because "we are unable to verify your information, so we canceled your order." But I bought my first one and it worked fine. They sent me the code and everything, but when I try to purchase the second one with the same information, it says that they are unable to verify it. I just want to know what I'm doing wrong and how to fix it.
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Customer service issue
Reported by GetHuman-santosf
Nov 1st, 2018 - 2 mons ago
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Seen by 4 customers so far
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-santosf started working on this issue
Nov 1st 4:36pm