I purchased a TV from Best Buy about * year ago, and am paying for it on my Best Buy ac...

GetHuman-dvallee's customer service issue with Best Buy from October 2018

10 views
 | 
3592 similar
 | 
1 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-dvallee to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-dvallee's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dvallee may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-dvallee's own words
I purchased a TV from Best Buy about * year ago, and am paying for it on my Best Buy account. The TV screen was damaged by an external impact. Geek Squad reps confirmed this and also confirmed that the GS Protection Plan that I bought would not cover the damage and the manufacturer does not supply a replacement component for this type of damage. Consequently, I need to replace the TV, which we will do at a Best Buy store soon. My question for Best Buy is, knowing that, is Best Buy willing to help is offset the cost of a new TV in any way. Any consideration of this would be appreciated. Thank You.
GetHuman-dvallee did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-dvallee fixed the problem
We are waiting for GetHuman-dvallee to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman-dvallee fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-dvallee
Oct 28th, 2018 - 5 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 10 customers so far
Similar issue to 3592 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-dvallee started working on this issue
Oct 28th, 2018 3:23pm