Computer fan goes into high fan mode and stays there until I turn off computer and then...

GetHuman1352096's customer service issue with Best Buy from October 2018

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The issue in GetHuman1352096's own words
Computer fan goes into high fan mode and stays there until I turn off computer and then starts quietly. No programs run to make it go into high fan mode. It will stay on high fan mode for hours. This gives me a headache. Updates for my Asus computer were done to be sure all was updated and it did not help. I bought this ASUS Zen Aio ** computer yesterday at Best Buy Moorestown. My two sons know computers very well and said there must be something wrong with this computer.
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Best Buy

Customer service issue
Reported by GetHuman1352096
Oct 16th, 2018 - 2 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
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GetHuman1352096 started working on this issue
Oct 16th 12:50am