I purchased a TV not even a year ago and was told that accidental damage is included (t...

GetHuman1188858's customer service issue with Best Buy from September 2018

Help with my Best Buy issue
The issue in GetHuman1188858's own words
I purchased a TV not even a year ago and was told that accidental damage is included (this was important because I have small children) Now that the accidental damage has occurred, Best Buy and Geek Squad are both backing out of their initial promise, to protect my TV regardless of the circumstances. I am now without a TV and left with a credit card bill to pay! I have contacted several people and have yet to receive any help with this matter! I want my protection plan honored and my TV replaced
GetHuman1188858 did not yet indicate what Best Buy should do to make this right.
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Best Buy

Customer service issue
Reported by GetHuman1188858
Sep 23rd, 2018 - 2 mons ago
I have an issue with Best Buy too
Fixed
Seen by 1 customer so far
Similar issue to 2860 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman1188858 started working on this issue
Sep 23rd 11:01pm
GetHuman1188858 indicated the issue is not fixed yet.
Sep 23rd 11:01pm