I just got a response from Best Buy "you did not ask what you want Best Buy to do". You should call your bank and tell them a mistake has made by them or maybe a bill was lost via snail mail, or whatever it takes to have the bank make this right, cancel the continuous billing for penalties and interest and remove this mistake from any record as to not damage my credit rating. I have paid you for my phone.

GetHuman-kariwint's customer service issue with Best Buy from September 2018

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The issue in GetHuman-kariwint's own words
I bought a new cell phone at Best Buy after the clerk determining that my phone was dead. In fact, working with Apple tech support, giving him access to my laptop and to my old phone, he determined that my phone was not dead. He also was able to restore my text messages to my new phone, something the clerk told me were lost. **Score * for Apple Support*Score * for Best Buy**Secondly, I unfortunately did not have my credit card with me to make the purchase and I live * hour and ** minutes in the back woods of NW Arkansas from the nearest Best Buy store. I had my wife on the phone for them to take our credit card number from her over the phone, but the clerk said Best Buy does not allow credit card payments over the phone. I'd have to get a Best Buy credit card. I reluctantly did so. I'm ** years old and have only had * credit card in my life. I am on a fixed income and have all my bills automatically credited to my card monthly and I pay my bill automatically from my checking account. I always live within my means. I've never paid interest, as I've never carried any debt on a credit card. Ever.**I get a bill from the bank. It says I'm overdue on my Best Buy credit card payment. They've assessed a penalty and interest. Huh? My first bill and I'm overdue? NO.........that's not true. I make a payment for the cost of the phone and do not pay the interest or the penalty. I go to town (with the Best Buy) *-* times a year. Next time I'm in town I talk to the store manager. He tells me the bank has nothing to do with Best Buy and I'll have to settle this with the bank. I talk to the bank. They can't do anything because I owe them a penalty in interest and now they want to charge additional interest on the penalty and the previous interest. I ask for a supervisor. She tells me the same thing. I record the conversations on my cell phone as I'm on a speaker phone on my land line. **Nothing has come of this, as this is the way you folks seem to do business. Just like it's impossible to send an e-mail to a warm body to work out these details of issues that arise. The only choice give customers is to call one of your representatives and that's like talking to a robot. But, you want to make sure I'M not a robot. It's ridiculous. **The Best Buy credit card was cut up and destroyed soon as I got it, as I don't use but * credit card. I'll never use that credit card as that's not how I do business. ***) you need to have an e-mail address for customers to work directly with customer service on issues that cannot be handled by one your reps over the phone.***) your policy of not accepting credit cards over the phone is unlike any I've experienced when doing business in the United States.***) you need to accept responsibility and not pass this off "that's the bank's business, you'll have to talk to the bank".***) the bank will not accept that mistakes can be made. They want to say they sent a bill to me I did not pay. I'm telling them, the first bill I received had overdue interest and penalty. And, they will not stop sending bills for me to pay this penalty and now growing interest on the penalty and interest.**I'm trying, once again, to reach out to someone at Best Buy to fix this problem. **This is simply a mistake on the part of the bank and it's starting to look like a racket.**I have long standing evidence of many loans paid to my bank over ** years, never defaulted on a payment in my life ever before this accusation, have no debt and a before all this a good credit rating. Included are two loans I co-signed to help a co-worker in time of need..........they were never defaulted on without a missed payment and were paid off years ago. I can give you payments to all utilities, have never had service disconnected for no payment and have a lifelong history of credit card payments. I don't live like the rest of America. I pay my bills and do not run up credit card debt and have a long history of evidence. **Is there anyone there who will look into this problem? **Thank you, *Sincerely Larry Karigan-Winter**** ***-****

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Best Buy

Customer service issue
Reported by GetHuman-kariwint
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 2676 others
0 customers following this
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GetHuman-kariwint started working on this issue
Sep 14th, 2018 3:15pm