Hello**I hope you can help me with a problem related to a purchase made at your store...

GetHuman-rochahb's customer service issue with Best Buy from July 2018

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The issue in GetHuman-rochahb's own words
Hello**I hope you can help me with a problem related to a purchase made at your store (Best Buy Midtown Manhattan **th And *th *****).**I'm from Brazil and I bought two Iphone * plus on ********. That day, I was attended by a Brazilian salesman named Felipe, and I asked for an unlocked model that could be used in Brazil.**When I arrived in Brazil I inserted the chip of my operator and it said that the SIM was not compatible. I contacted Apple's support and they said that the store that sold the phones needed to unlock them.**Here are the IMEI of both phones:***) IPHONE - IMEI: ** ************ ****) IPHONE - IMEI: ** ************ ****Thank you
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Best Buy

Customer service issue
Reported by GetHuman-rochahb
Jul 29th, 2018 - 9 mons ago
I have an issue with Best Buy too
Seen by 4 customers so far
Similar issue to 1458 others
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Items needed
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Email address on the order
Phone number on the order
GetHuman-rochahb started working on this issue
Jul 29th, 2018 3:45pm
GetHuman-rochahb indicated the issue is not fixed yet.
Jul 30th, 2018 9:12am