I bought a new samsung galaxy * phone last Friday. I also purchased an invisible shield...

GetHuman-jessrasm's customer service issue with Best Buy from May 2018

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The issue in GetHuman-jessrasm's own words
I bought a new samsung galaxy * phone last Friday. I also purchased an invisible shield and the staff installed the shield. * hours later there was a crack on the screen. The next day I went in asking if they could replace it as nothing had been in contact with the phone. I believe the screen was defective. **Staff were not willing to help and just said to order a new shield. This disregards that I would have to pay for shipping and pay to have staff install the new shield. I sent an email to the store but received no response. My husband also bought a phone. I would think that spending $**** would mean I would get a working product.
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Best Buy

Customer service issue
Reported by GetHuman-jessrasm
May 2nd, 2018 - a yr ago
I have an issue with Best Buy too
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Seen by 4 customers so far
Similar issue to 14996 others
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Timeline
GetHuman-jessrasm started working on this issue
May 2nd, 2018 2:25am