NOT FIXED Told them the problem and they said they will not help fix

GetHuman743821's customer service issue with Best Buy from June 2018

Help with my Best Buy issue
The issue in GetHuman743821's own words
It was missing the SIM card tray. I need a tray*NOT FIXED ... Hi guys *I bought a Sony xerpia xz* compact phone last week and the SIM Tray was missing therefore it can not be activated.*Order bby**-*************NOT FIXED
Actually Bestbuy CS really had no interest to help. A wasted call. I sent the transcripts to the federal dept of consumer affairs*NOT FIXED
Best buy charged me for a new product but it had obviously been used. Future purchases should be cautious. Even though the web interface says "fixed" , that was something they added to trick future customers that the problem was fixed. It is not. That should say "not fixed"
Sorry to say, I suggest people to buy from another reputable company.
Not yet. Will be calling the federal trade commission this week. **The issue is NOT FIXED. They just write that to trick the readers.
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Best Buy

Sony Xperia xz* compact
Customer service issue
Reported by GetHuman743821
Jun 2nd, 2018 - 5 mons ago
I have an issue with Best Buy too
Fixed
Seen by 17 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman743821 started working on this issue
Jun 2nd 11:19pm
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 11:27am
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 11:35am
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 11:36am
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 11:40am
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 11:40am
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 11:41am
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 3:46pm
GetHuman743821 indicated the issue is not fixed yet.
Jun 4th 3:48pm
GetHuman743821 indicated the issue is not fixed yet.
Jun 6th 2:06am
GetHuman743821 indicated the issue is not fixed yet.
Jun 6th 2:07am
GetHuman743821 indicated the issue is not fixed yet.
Jun 6th 2:07am