New phone

GetHuman4703094's customer service issue with AT&T Wireless from April 2020

Help with my AT&T Wireless issue
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The issue in GetHuman4703094's own words
Set up account on new phone and sim ... Bought a new att iphone * online from back market. My old sim would not work and a customer service representative told me I had to get a new SIM. So I did. I still cant gwt my service transfered on update my device on my online account. It says my phone is still under contract and not paid off but I have an att prepaid account and all up to date on payments
I paid *** for this new phone and im having issues setting it up on my account
Transfer old account on new phone
A few months
Tried to do it online on Update my device and it doesn't work
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AT&T Wireless

Att prepaid
Customer service issue
Reported by GetHuman4703094
Apr 23rd, 2020 - 10 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1872 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN


GetHuman4703094 started working on this issue
Apr 23rd, 2020 3:04pm

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