AT&T Wireless Customer FAQ

To have AT&T unlock your phone, go to the AT&T Device Unlock Portal on their website. You must then submit an unlock request form. If your request is accepted, you'll receive an email with steps. Note, to qualify for the unlock, you'll need to have paid off your device in full, your device must not be reported as stolen or lost, and it must have been active on the AT&T network for at least 60 days. It may also take a few days for AT&T to process the unlock request.

We're sorry for the inconvenience. This could be due to a few possible issues. First, ensure you're correctly inputting your AT&T login credentials. Keep in mind that passwords are case-sensitive. If you're certain your login details are correct, the problem might be on the AT&T end. Occasionally, temporary system issues can prevent successful verification. Try the verification process again after a while. If the issue continues, it could be due to an issue with your specific account – this, unfortunately, we can't troubleshoot here. Make sure to keep trying or reach out to AT&T directly for further assistance.

It sounds like your phone might be set to automatically send all calls to voicemail. Here's how you can check and change this: 1. Open the Phone app from your home screen. 2. Tap the three-dot menu in the top-right corner of the screen. 3. Select "Settings." 4. Look for a setting that says "Call forwarding" or similar. 5. If "Always forward" or "Forward when unreachable" is enabled, select it. 6. Tap "Turn off." This should ensure that calls no longer go straight to voicemail. If the issue persists, turning off "Do Not Disturb" mode or checking if your phone is in Airplane mode can also help. Please note that the steps can vary depending on your phone model.

We can't access individual accounts, but commonly, Auto-Pay accounts might be closed due to issues with the payment method, like expired credit card details. It could also occur because of changes to your service plan or if the account has been flagged for fraud. You should receive a notification detailing why the Auto-Pay was closed. It's also recommended to check if your bank or credit card has flagged any transactions from AT&T as suspicious. To get the most accurate information, you'd need to get in touch with AT&T customer service directly.

We're sorry to hear that you haven't received your cancellation confirmation email yet. Please ensure to check your spam or junk folders, as sometimes emails can be directed there. If it's not there, it might be possible that the email isn't sent immediately and could take a little time. If you still don't receive it after 24-48 hours, we strongly recommend reaching out to AT&T customer service directly to ensure your cancellation request was processed correctly.