Today my wife called to have our service moved to our new place. After waiting several...

GetHuman-elginru's customer service issue with AT&T Wireless from January 2019

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Today my wife called to have our service moved to our new place. After waiting several long minutes then finally getting with someone she was told they had to run our credit to move our services. Strange to me why that is needed when we are existing costumers. Nevertheless she said fine and has them run our credit. Then the lady on the phone says her system is slow and is having problems ( Most reliable network?). Then she is transferred to another person after longer waits and confusion because the previous owner still had service at the location but no longer owned the home, she was told we couldn’t move our service. Then when that long issue was handled she was told you would have to run our credit again. So now your running my credit twice!!! Hurting my credit even more. This can be the way things are at such a big company. Working for a large company myself I know that issues like this can really hurt a company. It would be nice to know why I have to be on the loosing end of this whole thing. Someone who has great credit because I’m a great customer to every company I work with and have service with. After all this I feel I may need to look into getting all my services from a different company.
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AT&T Wireless

Customer service issue
Reported by GetHuman-elginru
Jan 14th, 2019 - 9 mons ago
I have an issue with AT&T Wireless too
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Jan 14th 11:40pm