Phone not working,get abusy signal,

GetHuman-janas's customer service issue with AT&T Wireless from August 2018

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The issue in GetHuman-janas's own words
I was trying to ask for help when a code was sent to the phone. This is a wireless phone and it doesn't work. ... The wireless phone is not working. Can't call out and if someone calls in they get a busy signal. It is plugged in to the wall. I've checked the answer on*off button.
There was no back out button. I was stuck on the screen.
I want someone to tell me if this phone has a repairable problem or we need a new phone. Owner is ** and not really up to learning a new phone.
Everyone is a good customer. Jacobsen family has had this number since **** or there abouts ever since they built and moved into the house.
Looked it up on the internet. Kind of stuck right now. Have to leave her alone without a phone until Monday( it Friday)
I have an issue with AT&T Wireless too
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AT&T Wireless

AT&T phone ATTCL*****
Customer service issue
Reported by GetHuman-janas
Aug 3rd, 2018 - a yr ago
I have an issue with AT&T Wireless too
Fixed
Seen by 13 customers so far
Similar issue to 1144 others
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Items needed
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Account number
Account phone number
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Timeline
GetHuman-janas started working on this issue
Aug 3rd, 2018 10:57pm
GetHuman-janas indicated the issue is not fixed yet.
Aug 4th, 2018 1:24am
GetHuman-janas indicated the issue is not fixed yet.
Aug 4th, 2018 1:53am
GetHuman-janas indicated the issue is not fixed yet.
Aug 4th, 2018 1:54am