I closed my Verizon wireless account and received an email saying I had a credit on my...

GetHuman-tomchilb's customer service issue with Verizon from October 2019

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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-tomchilb's own words
I closed my Verizon wireless account and received an email saying I had a credit on my account. But today I received a paper bill saying I owe &**.**. It gives my account number as **********.*I am not able to access my account on line because it is closed. When I try logging in for disconnected service site, they don't recognize my phone number or account number. My phone number is ***-***-****. I need to talk to a rep.
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Verizon

Customer service issue
Reported by GetHuman-tomchilb
Oct 7th, 2019 - a mo ago
I have an issue with Verizon too
Not resolved
Seen by 3 customers so far
Similar issue to 8312 others
0 customers following this
Timeline
GetHuman-tomchilb started working on this issue
Oct 7th 11:38pm